Key skills
CommunicationDecision MakingProblem SolvingSales
About this role
Job Summary & Purpose:
To lead, inspire and motivate the store team to deliver highest level of customer service sales and achieve both top and bottom line targets for the store. To effectively manage all aspects of store operations focusing on operational efficiency: Store management includes sales, cashiers, inventory, customer care and visual merchandising for operational efficiency
Key Performance Areas (KPAs) & Principal Accountabilities:
1 Lead, inspire and motivate store teams to achieve top and bottom line targets
2 Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency
3 Work closely with Area Manager / DGM – Operations (UAE) to develop and implement manpower plan and budget for the store
4 Work closely with the Area Manager to set targets for each category within the store and communicate targets to each team within the store
5 Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
6 Work with ASM’s and Team Leaders to develop rosters that provide full coverage across all categories and other service areas of the store
7 Collate training and development needs across the allocated area and follow up on training requirements to ensure store skills are adequately updated
8 Ensure the store is operating in line with standard operating procedures in order to prevent any losses through damage or pilferage and protect profits and feedback any recommended changes to the Areas Manager for review and sign off before implementing
9 Participate in recruitment and selection of Store management team working closely with HR and DGM – Operations (UAE)
10 Work closely with the ASMs to review, monitor and track performance of each category on a daily, weekly and monthly basis
11 Ensure store layout is in line with store planograms and visual merchandising is in line with brand guidelines
12 Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
13 Conduct regular team meetings with the store teams to communicate performance, expectation, recognize good performance and communicate other business related updates
14 Ensure any store specific projects e.g. store maintenance or improvements are rolled out in store to time and to budget without interruptions to store operations and any delays are escalated to the Area Manager
15 Monitor and review in store systems performance and collate any specific store development requirements to Area Manager
16 Handle any specific customer queries escalated to store manager
17 Manage the store’s daily cash flow
18 Training to store teams to enhance productivity & efficiency