Key skills
AICollaboration
About this role
- Service Management - ITIL processes (Incident, Problem, Change, Knowledge Management) - ITIL certification required
Key differentiator: Unlike traditional process consultants, these roles emphasize rigorous AI driven benefits quantification, Finance-validated ROI tracking, and full lifecycle ownership from process mapping through implementation and scale. Each role is expected to deliver documented efficiency gains over two years.
Must-have qualifications:
- 5+ years domain experience in the respective area (Service Management)
- Demonstrated experience quantifying and tracking efficiency benefits
- Business case development with ROI analysis and Finance collaboration
- Black Belt certification or Lean Six Sigma experience mandatory.
- Track record of shepherding initiatives from concept through production deployment