Product Manager, Customer Portal

Gainbridge is a self-managed, innovative digital platform providing clients with direct access to trusted financial products. The Product Manager for the Customer Portal will drive the end-to-end product experience, ensuring a simple and trustworthy customer portal while collaborating with various teams to align product goals with business objectives.

Responsibilities:

• Set and drive the long-term vision and roadmap for the customer Portal, delivering a transparent, simple, mobile-first experience to help customers grow their money
• Guide the roadmap through quantitative and qualitative insights into customer goals and behaviors into simple, intuitive experiences that help customers save their money
• Develop and refine key customer experience metrics and build significantly data-driven mechanisms to validate direction and guide decisions
• Produce clear, technically sound PRDs, that your POD customers trust, and business stakeholders understand. Iterate rapidly through prototyping, experimentation, and phased rollouts
• Partner closely with Engineering, Design, Data, Marketing, Operations, Legal & Compliance and Strategy to align product goals and delivery phases with overall business objectives
• Balance speed and quality, near-term wins and long-term value, and to thoughtfully prioritize new features, experiments, platform enhancements, and product debt

Requirements:

• 8+ years of professional experience with at least 4+ years of product management experience in B2C environments, driving products through full discovery, development, launch, and adoption
• Ability to abstract complexity into intuitive, high-impact, and delightful customer experiences, especially in regulated or complex domains
• Data-driven decision makers with strong analytical skills and a track record of using evidence to evaluate investments and inform iterations
• Strong customer orientation, with demonstrated experience embedding user research and feedback into product decisions
• Skilled at prioritizing tradeoffs and driving teams toward delivering meaningful and immediate customer value while keeping a long-term vision
• Strong written and verbal communication, with the ability to convey complex ideas concisely to engineers, designers, executives, and external partners
• Go-to-market experience, including partnering with Marketing and Operations to plan launches, positioning, and in-product education that scale adoption and engagement
• Habitual use of AI tools to increase efficiency while maintaining strong product judgment and taste
• Experience in fintech, insurance, or other regulated financial services
• Startup or high-growth environment experience, especially scaling from early traction to broader product-market fit
• Experience in another function (engineering, design, data) that informs how to collaborate and make tradeoffs
• Experience defining and shipping AI/ML-powered features (e.g., personalization, recommendations, intelligent assistance)