Product Manager – Patient Experience

New Era Technology is a global company that prioritizes a people-first culture. The Product Manager for Patient Experience will execute the product vision for web properties, leading cross-functional teams to deliver customer-first digital experiences and solve customer problems using CX principles and analytics.

Responsibilities:

• Lead cross-functional product teams (engineering, design, SEO, etc.) in executing the product vision and day-to-day initiatives
• Champion continuous product discovery and delivery, validating solutions for usability, feasibility, and viability
• Serve as a data-driven voice of the customer (VoC) during design, development, and testing phases
• Track site performance and analytics to provide actionable insights for improving user engagement
• Collaborate with stakeholders across Medical, Legal, Regulatory, and Marketing to ensure alignment and compliance
• Facilitate updates and reviews with senior leadership to evaluate performance and secure resources
• Apply industry trends and best practices to continuously improve digital experiences

Requirements:

• Excellent communication, collaboration, and stakeholder management skills
• Strong critical thinking skills and the ability to thrive in complex, dynamic environments
• Proven ability to translate quantitative and qualitative data into effective marketing and communication plans
• Ability to influence across all levels of the corporation
• Strong organizational change management and conflict resolution skills
• Bachelor's degree in a related field
• 5+ years in digital product management, UX testing, Human Centered Design (HCD), or digital product ownership
• Demonstrable expertise managing digital products with cross-functional partners and VoC integration
• Experience with redesigns and integration of multiple digital properties
• Track record of executing successful web product strategies supported by digital analytics
• Strong understanding of UX principles, VoC digital data gathering, and digital design best practices
• Knowledge of internal content approval processes
• Experience with Adobe AEM, EDS, or similar site platforms
• Proven track record of operational compliance within the pharma industry (GDPR, CCPA)