Magna Technology Group is a digital transformation consultancy specializing in Salesforce implementations and advisory services. The Delivery Manager will lead a team, manage client relationships, and oversee project delivery to optimize consulting methodologies and project execution.
Responsibilities:
- Serve as the executive sponsor for clients throughout the project lifecycle
- Build and maintain strong, trusted advisor relationships with clients
- Facilitate effective communication between the client, internal teams, and any third-party vendors
- Step in to de-escalate any potential project challenges with client
- Capacity Management - Allocate resources effectively across projects, staff employees based on capacity, forecast hiring
- Manage end-to-end delivery of Salesforce implementation and enhancement projects
- Facilitate project meetings, including kickoff, status updates, and retrospectives
- Monitor project progress, identify potential risks and issues, and develop mitigation plans
- Ensure adherence to project management methodologies (Agile, Waterfall)
- Oversee the quality assurance process to ensure deliverables meet client requirements and quality standards
- Contribute to the development of reusable methodologies and best practice
- Foster a collaborative and positive team environment. Work with People Operations to plan team events
- Provide guidance, support, and coaching to team members to ensure high performance and professional growth
- Conduct performance reviews and identify development opportunities for team members
- For underperforming employees, provide coaching to improve, or put into PIP process
- Lead, mentor, and manage a team of Consultants, Solution Architects and Developers
- Participate in the recruitment and onboarding of new team member
- With the project Solution Lead, gather and analyze client business requirements to understand their needs and objectives
- With the Project Lead, present solutions and recommendations to clients, ensuring alignment with their goals
- Provide subject matter expertise on the Salesforce platform and its various clouds (Sales, Service, Marketing, Data Cloud, etc.)
- Collaborate with technical architects to design scalable and maintainable Salesforce solutions
- Ensure solutions align with Salesforce best practices and industry standards
- Stay up-to-date with the latest Salesforce features, releases, and trends
- Identify opportunities for follow-on work and new projects within existing clients
- Participate in pre-sales activities, such as solution definition and proposal development
- Contribute to the growth of the consulting practice through knowledge sharing and internal initiatives
Requirements:
- 5-10+ years in management position
- 2-5+ years in consulting space
- 2-5+ years in technology space
- CSM or PMP certification