Delivery Manager - Salesforce Marketing Cloud

Magna Technology Group is a digital transformation consultancy specializing in Salesforce implementations and advisory services. The Delivery Manager will lead a team, manage client relationships, and oversee project delivery to optimize consulting methodologies and project execution.

Responsibilities:

• Serve as the executive sponsor for clients throughout the project lifecycle
• Build and maintain strong, trusted advisor relationships with clients
• Facilitate effective communication between the client, internal teams, and any third-party vendors
• Step in to de-escalate any potential project challenges with client
• Capacity Management - Allocate resources effectively across projects, staff employees based on capacity, forecast hiring
• Manage end-to-end delivery of Salesforce implementation and enhancement projects
• Facilitate project meetings, including kickoff, status updates, and retrospectives
• Monitor project progress, identify potential risks and issues, and develop mitigation plans
• Ensure adherence to project management methodologies (Agile, Waterfall)
• Oversee the quality assurance process to ensure deliverables meet client requirements and quality standards
• Contribute to the development of reusable methodologies and best practice
• Foster a collaborative and positive team environment. Work with People Operations to plan team events
• Provide guidance, support, and coaching to team members to ensure high performance and professional growth
• Conduct performance reviews and identify development opportunities for team members
• For underperforming employees, provide coaching to improve, or put into PIP process
• Lead, mentor, and manage a team of Consultants, Solution Architects and Developers
• Participate in the recruitment and onboarding of new team member
• With the project Solution Lead, gather and analyze client business requirements to understand their needs and objectives
• With the Project Lead, present solutions and recommendations to clients, ensuring alignment with their goals
• Provide subject matter expertise on the Salesforce platform and its various clouds (Sales, Service, Marketing, Data Cloud, etc.)
• Collaborate with technical architects to design scalable and maintainable Salesforce solutions
• Ensure solutions align with Salesforce best practices and industry standards
• Stay up-to-date with the latest Salesforce features, releases, and trends
• Identify opportunities for follow-on work and new projects within existing clients
• Participate in pre-sales activities, such as solution definition and proposal development
• Contribute to the growth of the consulting practice through knowledge sharing and internal initiatives

Requirements:

• 5-10+ years in management position
• 2-5+ years in consulting space
• 2-5+ years in technology space
• CSM or PMP certification