Staff Program Manager, Technical Education

Airbnb is a global company that connects hosts and guests through unique stays and experiences. They are seeking a Staff Program Manager for Technical Education to develop and execute innovative learning experiences for their technical teams, focusing on AI and engineering education programs.

Responsibilities:

• Collaborate on and develop program strategy for various technical programs, including AI Enablement, AI Education, Machine Learning Education, Data Education, Engineering Education with internal SMEs and other Technical Learning & Development team members
• Design, create content, and project manage in-person and virtual technical learning events/forums for the Technology organization focusing on unique needs and business objectives
• Develop and execute program strategies for technical learning experiences and forums, both asynchronous and synchronous
• Build a community and foster connection across the technical organization through development of in-person and virtual technical learning events/forums, executive stakeholder management, and through recruiting, training, and supporting internal, professional contributors and SMEs
• Coordinate in-person and virtual logistics for learning and events, coordinating course enrollment and materials
• Measure, track and analyze the effectiveness of initiatives and programming using data to drive decisions and experimentation
• Build trusted relationships with senior business leaders across multiple groups and geographies
• Partner with stakeholders, SMEs, senior leaders and external speakers, vendors and consultants
• Contribute to operational excellence by optimizing, identifying and recommending methods to streamline processes, tools, templates and scale communication channels
• Develop project plans, robust documentation, and communication plans as part of exceptional program management
• Create training materials, slide decks, job aids, and other assets

Requirements:

• 8+ years of experience guiding strategy and execution in a Technical L&D program or learning content management role
• Direct prior experience in a technical field (e.g., software engineering, data science, or related roles), enabling a deeper understanding of the challenges and opportunities faced by technical learners
• Strong understanding of Technology and Engineering organizations and how they operate
• Experience building and curating technical content for an engineering or technical audience
• Experience with AI as an agent for developer productivity and knowledge of AI enablement for product development
• Expertise in instructional design and content design best practices
• Success building and implementing programs, processes, and operational plans
• Demonstrated ability to manage several programs and initiatives at once, executing against a broad roadmap
• Data-driven approach to evaluating and measuring learning experiences
• Produces clear, comprehensive, and well-structured documentation that enables knowledge sharing and operational excellence
• Demonstrated ability to build trusted relationships across a diverse range of stakeholders and cross-functional partners
• Consultative and collaborative skills, comfort partnering with stakeholders, SMEs, senior leaders and external partners
• Excellent communication skills, with experience marketing and branding learning initiatives
• Excellent interpersonal skills, including written and verbal communication skills
• Excellent presentation skills, with an ability to adapt content and conversations to meet the target audience
• Demonstrated ability to apply graphic and visual design principles to learning materials, crafting engaging, visually compelling content such as presentations, job aids, and digital resources
• Proficiency using presentation technologies, Google apps, and spreadsheets