Senior Technical Program Manager-AST

Sorenson Communications, LLC is an industry leading provider of language services for the Deaf and hard-of-hearing. The Senior Technical Program Manager for AST leads the planning and execution of complex programs, coordinating work across multiple teams to ensure initiatives move from concept to deployment in a structured manner.

Responsibilities:

• Lead AST-Wide Strategic Programs
• Lead the planning and execution of AST’s highest-priority cross-functional initiatives
• Translate strategic objectives into structured program plans with clear milestones, dependencies, and measurable outcomes
• Drive execution cadence, decision-making clarity, and delivery discipline across multiple teams
• Coordinate Global Programs Across AST and Hand Talk (Brazil)
• Lead initiatives involving both AST’s global teams and the Hand Talk team in Brazil
• Coordinate across organizations with different product maturity, architectures, and operating models
• Ensure that learnings from Hand Talk’s revenue-generating business are captured and intentionally applied to AST’s scalable global platform strategy
• Build effective operating rhythms across distributed teams and time zones
• Manage Sorenson Mainline Product and Engineering Dependencies
• Own cross-org coordination for programs that depend on Sorenson’s mainline Product and Engineering teams (platforms, shared services, integration points, identity/security requirements, tooling, data systems, and release trains)
• Establish and maintain a clear dependency map across AST and Sorenson mainline teams
• Drive alignment on sequencing, commitments, and handoffs to ensure AST programs are not blocked by shared-platform or roadmap dependencies
• Create clear interfaces (technical and process) to enable AST to move quickly while remaining aligned with enterprise standards and constraints
• Coordinate Product Development and AI/ML Delivery
• Partner with Engineering and AI/ML leaders to coordinate delivery across multiple technical teams
• Support transitions from research production customer deployment, including readiness and operationalization
• Ensure cross-team integration, quality, and delivery consistency
• Align Technical Delivery with Commercialization
• Ensure AST programs incorporate downstream requirements (deployment, operations, GTM enablement, customer readiness)
• Coordinate milestones so that product readiness, operational readiness, and market readiness evolve together
• Align program timelines to commercialization plans and external commitments when applicable
• Maintain Executive Program Visibility
• Provide structured reporting on program progress, risks, dependencies, and decision points
• Identify risks early (especially cross-org risks) and drive mitigation plans
• Ensure leadership has the information necessary to make timely tradeoffs and unblock execution
• Drive Cross-Organizational Alignment
• Facilitate collaboration across AST, Hand Talk, Sorenson mainline engineering/product teams, and GTM stakeholders
• Resolve conflicts, clarify ownership, and maintain forward momentum in high-dependency environments
• Build trust and operating clarity across organizations that may have competing priorities
• Improve Delivery Systems and Execution Predictability
• Identify opportunities to improve how AST plans, tracks, and executes large initiatives
• Implement tools, frameworks, and operating rhythms that improve transparency and predictability
• Raise the overall execution maturity of AST through continuous improvement
• Other duties as assigned

Requirements:

• Minimum of a 4 Year / Bachelors Degree In Software Engineering, Computer Science, or a related field
• Minimum Certification In PMP, Agile (Scrum, Kanban), ITIL, or other relevant project management methodologies
• 10 Years leading complex programs in product-driven technology organizations
• 5 Years experience in and proven track record of successfully leading large and complex technology projects
• Exceptional program leadership, stakeholder management, and execution discipline
• Proven ability to influence without authority across senior technical and business leaders
• Strong systems thinking and comfort working across complex technical domains
• Excellent executive communication: crisp status, clear asks, fast escalation
• Strong prioritization and risk management, especially in high-dependency environments
• Ability to build durable operating rhythms across distributed organizations and time zones
• AI/ML product delivery programs (training-to-production lifecycle, evaluation, deployment readiness)
• Coordinating with enterprise platform teams and shared services
• In global product delivery and international collaboration
• Agile/hybrid delivery environments at scale