2nd shift Customer Service Representative

John Deere is a company dedicated to addressing global challenges related to food, fiber, and infrastructure. They are seeking a Customer Service Representative to provide Tier 1 support for digital tools, primarily working on 2nd shift to accommodate business hours in Australia and New Zealand.

Responsibilities:

• Provide Tier 1 phone and email support for John Deere's digital tools in a contact center environment
• Work solely on 2nd shift to support business hours in Australia and New Zealand
• Develop and manage online support tools and solutions
• Participate in closed loop problem resolution process to identify, escalate, and resolve issues
• Collaborate with other functional groups, including Product Support and Software Engineering, to effectively address customer inquiries

Requirements:

• Experience or knowledge related to the agricultural industry
• 1 or more years experience in a customer support or product support role
• Experience in roles that required demonstration of excellent communication skills (written and verbal)
• Experience working in a team environment and thriving on solving problems
• Experience with John Deere Operations Center
• Issue resolution experience with John Deere programs and systems
• High comfort level and experience with consumer software applications
• Bachelor's degree in Business, Management, or equivalent discipline