Representative II, Customer Service Ops

Cardinal Health is a healthcare services and products company, and they are seeking a Representative II for their Customer Service Ops team. This role involves providing specialized support for device-related orders, managing time-sensitive workflows, and acting as a liaison for problem-solving and resolution for customers and internal partners.

Responsibilities:

• Provide professional, timely support to customers as a representative of Cardinal Health at Home
• Handle inbound calls, including order placement, product questions, delivery inquiries, returns, and order status updates
• Support medical device–related workflows with strong judgment, accuracy, and attention to time sensitive tasks
• Complete routine backend tasks such as updating trackers, processing device orders, and maintaining required files and documentation
• Use Excel to filter, update, and manage data as part of daily work
• Work efficiently in a fast-paced environment while managing multiple priorities
• Maintain accuracy across manual processes and follow established procedures
• Communicate clearly with customers, suppliers, and internal teams
• Collaborate with peers and leadership to ensure consistent workflows
• Demonstrate strong organizational skills and attention to detail

Requirements:

• High school diploma preferred
• 2–4 years Customer Service experience preferred
• Demonstrated adeptness in Microsoft Excel (filtering, sorting, exporting, basic formulas)
• Prior experience in a fast‑paced, performance‑driven environment strongly preferred
• Ability to manage multiple priorities with accuracy and professionalism