Customer Service Representative (Remote)

Terminix is a member of the Rentokil family of companies, a global leader in Pest Control and other services. The Customer Service Representative role involves handling inbound and outbound customer contacts to solve needs and expand relationships while providing high-quality service experiences.

Responsibilities:

• Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts
• Cultivates and maintains ongoing customer relationships
• General knowledge of the organization, products, and/or services
• Excellent verbal communication skills with the ability to overcome objections and the ability to de-escalate situations
• Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Handles incoming calls from technicians to provide support

Requirements:

• 2 years of customer service experience
• Ability to use a computer
• Basic knowledge of Microsoft Word, Excel, and Windows
• Good verbal, written, and interpersonal communication skills
• Ability to overcome objections and problem-solve
• Ability to work in a fast-paced environment
• Good problem-solving skills
• Ability to work a flexible schedule, including weekends and holidays
• Must be dependable and consistently punctual for all scheduled shifts
• A private home office/workspace suitable for working remotely during the scheduled shift
• Broadband internet (80Mbps download & 20Mbps upload speeds) with the ability to hardwire via an Ethernet cable
• Child / dependent care is necessary during the hours of the scheduled shift
• High school diploma or GED
• Ability to type 36 wpm