Market Manager, Field Services

ServiceLink is seeking a Market Manager to join their team. The role involves recruiting and managing vendors, ensuring timely resolution of issues, and maintaining performance standards. The ideal candidate will possess strong communication skills and a drive for superior results.

Responsibilities:

• Monitor market capacity and availability to support company volume of work assignments
• Strategically recruit new vendors to support daily capacity and availability goals
• Oversight of select group of vendors within specified region
• Conduct regular coaching and counseling to vendors to ensure they are meeting ServiceLink standards
• Open order management of again orders open for specified markets and vendors as assigned
• Management of performance standards of vendors using scorecards for quality and turn around
• Point of escalation for Vendors
• The ability to maintain a positive and professional business relationship with vendors and internal staff
• Understanding of property preservation, home repair, general contracting
• Knowledge of capacity management and recruiting strategy
• Open Order Management – goal driven based on market and performance to SLA’s
• Unassigned work order oversight
• Vendor Scorecard discussions with Vendors
• Manage Quality expectations based on feedback, Work Not Performed %, and QC Reject monitoring
• Identify gaps in coverage and opportunities for growth and recruit as necessary
• Create Remediation/Performance Improvement plans and provide to Network Administration Team for tracking
• Manage any prepayment requests and payouts through completion of work
• Assist with acclimating newly onboarded vendors into region (monitor performance, set up for success)
• Report weekly updates as determined by management
• Attend monthly team meeting, weekly staff meetings, and regularly schedule vendor specific meetings
• Quality assurance including on site asset reviews
• Assistance with escalated orders and projects as needed
• Escalations from vendors on payment issues after initial disputes (point of escalation)
• Other Duties as assigned by management

Requirements:

• High School diploma or equivalent required
• Strong computer skills and proficiency with Microsoft Office software
• Strong ability to build consensus and influence others
• Effective in a fast paced environment, enjoys working in teams, and is self-motivated
• Ability to work on/manage multiple projects concurrently
• Ability to identify and resolve problems, and analyze data and issues
• Understanding of property preservation, home repair, general contracting
• Knowledge of capacity management and recruiting strategy