Librarian Support - Customer Service Specialist

Inalab Consulting is a leading IT solutions and strategy consulting firm focused on transforming enterprise operations. They are seeking a Customer Service Specialist with librarian skills to support the USGS SAS Library by providing timely service for the delivery of scientific materials and maintaining accessible electronic and archival collections.

Responsibilities:

• Monitoring the circulation desk and circulating library materials
• Providing basic patron assistance in use of the library
• Maintaining patron account records
• Shelving and pulling library maps and publications
• Assisting with interlibrary lending and borrowing
• Scanning materials documents, books, and maps, for patron delivery
• Processing materials into and out of the collection
• Editing library holdings records
• Preparing and receiving materials shipments
• Preparing inventories of archival materials
• Use the library ILS to check-out and check-in library materials to USGS library patrons
• Add and maintain USGS Library borrower account records
• Respond to patron requests regarding status of materials
• Pull library materials in response to patron requests and refile materials after use
• Package materials for mailing to patron and process mail for library returns
• Assist with interlibrary lending and borrowing operations
• Scan materials and add basic metadata for electronic delivery to patrons
• Process materials into and out of the collection
• Inventory scientific archival records
• Maintain a safe and secure library
• Assist patrons with basic library use and refer patrons to staff contacts as appropriate

Requirements:

• Use of library catalog for search and ability to understand bibliographic records
• Understanding of library circulation operations
• Familiarity or knowledge of the Interlibrary loan processes
• Ability to operate Multi-Function Devices for scanning, printing, and copying materials
• Ability to shelve books, maps, and special library materials following the USGS classification system
• Ability to navigate publishing platforms and literature databases to retrieve scientific journal articles
• Experience with the Java programming language (not JavaScript)
• Linux/Unix operating systems and shell scripting
• Experience with Git and GitLab or other collaborative software revision control and configuration management software
• Familiarity with Linux system administration basics
• Familiarity with Linux system administration basics, and container and cloud programming