Key skills
SIEM experienceLog management productsLinuxCloud platformsProgrammingTechnical solution designCustomer service focusTechnical presentationsProblem-solving attitudePythonJavaBashPowerShellAWSAzureGoogle CloudSplunkREST APICommunicationTime ManagementSales
About this role
NXLog helps companies manage their logs better by providing a unified platform for log collection, storage, and analysis. They are hiring a Professional Services Engineer who will support the sales cycle through demonstrations and solution design while guiding customers through onboarding, deployment, and optimization of NXLog solutions.
Responsibilities:
- Work closely with our sales and pre-sales teams to create and conduct appealing product demonstrations, engage in technical conversations with prospective customers
- Propose and design technically viable and scalable solutions that meet customer objectives
- Provide expert advice regarding the usage of our products to prospects and customers
- Discover and suggest improvements to internal processes and innovations
- Identify customer training needs and deliver structured onboarding sessions
- Create and develop training materials, technical presentations, and customer-facing documentation
- Execute project activities defined in the SoW - including installation, configuration, integration, and training., etc
- Assist customers with architecture design, deployment best practices, and optimization of their log management environment
- Provide regular updates and technical feedback to customers and to internal stakeholders
- Collaborate with internal departments: Engineering, Sales, Pre-sales, Support, and Product teams
Requirements:
- Minimum 5 years of experience as a software engineer or product support engineer, and/or experience in professional services of enterprise software in IT security
- Experience with SIEM and log management products. Software solution design is an advantage
- Tech-savvy approach and passion to dig in to learn about products, technology, customers, and competitors
- Strong customer service focus with ability to develop and maintain relationships
- Great communication skills, ability to work with different kinds of audiences
- Excellent time management, ability to effectively prioritize and execute tasks
- Proactive and problem-solving attitude
- Fluent English
- Knowledgeable about the following tech stack: OS: Linux (Ubuntu/Debian), Red Hat, MS Windows; Networking: TCP/UDP, DNS, DHCP, SSL/TLS, X509, PKI; Log management & SIEM: QRadar, ArcSight, Splunk, ELK, etc.; Programming: Bash, Python, PowerShell, Java, Regex; Cloud platforms: Azure, AWS, Google Cloud; Virtualization & containerization; REST API