Sr. Manager, Talent Acquisition - Services & Engineering (US Remote)

Coupa Software, Inc. is a leader in total spend management solutions, leveraging AI to enhance business decision-making. The Sr. Manager, Talent Acquisition - Services & Engineering will lead the talent acquisition strategy for technical and post-sales delivery teams, ensuring the recruitment of specialized talent to enhance customer experience.

Responsibilities:

• Act as a trusted consultant and advisor to the Chief Customer Officer, Engineering VPs, and Directors to align talent strategies with long-term workforce planning and business goals
• Develop advanced sourcing strategies for critical Customer Success roles (CSMs, Product Experts), technical roles (Software Engineers, AI/ML) and talent mapping
• Lead, mentor, and develop a high-performing team of recruiters, fostering a culture of accountability and professional growth
• Oversee the end-to-end recruitment lifecycle for senior/principal engineers and R&D talent, including managing complex compensation negotiations for high-level technical talent
• Drive the end-to-end hiring process from sourcing to onboarding, ensuring a high-touch, best-in-class candidate experience
• Utilize data-driven insights from GEM CRM and LeverATS systems to measure team performance, identify hiring trends, report on pipeline health, and inform executive decision-making
• Ensure all recruiting processes across the Americas comply with relevant regional regulations and organizational standards

Requirements:

• 8+ years of full-cycle recruitment experience in the software/tech industry, with specific expertise in Customer Success and Engineering roles
• 5+ years in a leadership or managerial role
• Deep understanding of Customer Success or Go-to-Market (GTM) roles combined with experience recruiting for software engineering skillsets
• Proven ability to map talent strategies to business goals and influence senior executive stakeholders
• Expertise in Applicant Tracking Systems (Gem CRM/ Lever ATS preferred) and sourcing tools like Gem CRM AI Sourcing, Linkedin etc
• Strong ability to use analytics and data to drive hiring decisions and optimize time-to-fill and quality of hire