Manager I, Sales Development

ServiceTitan is a leading company providing advanced tools for commercial sales and marketing teams through its Convex platform. The Sales Development Manager will shape and implement the outbound and inbound pipeline strategy, manage the SDR team, and work closely with leadership to enhance performance and drive pipeline creation.

Responsibilities:

• Manage the Convex SDRs on objectives and performance achievement
• Monitor lead processes, metrics, and catalyze pipeline creation
• Shape and implement SDR strategy and processes
• Stay abreast of and coach SDRs on best practices
• Serve as a mentor for your team and be a steward of the ServiceTitan organization
• Report to management on operational and financial KPIs
• Motivate, incentivize, and recognize team members to encourage top performance
• Recruit, interview, and onboard new Team Members
• Conduct weekly 1X1s with each SDR
• Help evaluate new technologies and programs to drive superior performance

Requirements:

• Direct experience as SDR/BDR and applicable team lead or team management experience
• Strong preference for 2+ years SDR management experience
• Outbound specific cold-calling experience, not just handling inbound leads
• Track-record of success managing a high-performing inside sales team
• Strong understanding of outbound pipeline generation processes
• Enthusiastic and vibrant attitude
• Expert communication and presentation skills
• Strong interpersonal skills and high emotional intelligence
• Analytical mindset comfortable generating reports and identifying trends in data
• Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must
• Experience with Salesloft and associated tech stack solutions strongly preferred