Customer Success Manager

Cartage AI is a YC S24 company building Wilson, an AI logistics coordinator that autonomously executes the full lifecycle of freight operations. The Customer Success Manager will own the post-sale relationship, drive customer adoption, and shape the customer success playbook, while working closely with the founders to connect customer outcomes to product direction.

Responsibilities:

• Onboard new customers — configure Wilson to their SOPs, train ops teams, and get them to first value fast
• Own the C-suite relationship: QBRs, success plans, and strategic reviews with COOs and VPs of Supply Chain
• Drive adoption with day-to-day logistics and ops managers at customer accounts
• Own renewals and identify expansion opportunities within existing accounts
• Build the CS playbook from zero — onboarding docs, health scoring, escalation process
• Serve as the voice of the customer to product and engineering