Customer Service Representative

Dexian is a leading provider of staffing, IT, and workforce solutions. They are seeking a friendly, dependable, and detail-oriented Customer Success Representative to support patients and healthcare providers with prescription-related inquiries, orders, payments, and shipping updates.

Responsibilities:

• Handle 30–50 inbound calls per day from patients and providers
• Respond to inquiries via phone, email, and chat in a timely and professional manner
• Make outbound calls for follow-ups, payment collection, prescription updates, and shipping confirmations
• Issue replacements, refunds, and payment links as needed
• Contact providers to obtain required information when necessary
• Route calls to appropriate team members when needed
• Maintain accurate documentation of all interactions
• Follow departmental procedures and compliance standards
• Complete additional administrative tasks as assigned

Requirements:

• Minimum 2 years of customer service or call center experience
• Strong verbal and written communication skills
• Ability to multitask across multiple systems simultaneously
• Ability to handle difficult or upset customers professionally
• Strong problem-solving skills and attention to detail
• Proficiency in Microsoft Outlook, Teams, Word, and Excel
• Ability to work independently and as part of a team
• Must have a quiet workspace suitable for remote work
• Experience in healthcare, pharmacy, or medical environment
• Experience with contact center software (e.g., Genesys)
• Bilingual in Spanish (preferred but not required)