Customer Service Representative

Hibu is a leading provider of digital marketing solutions for small and medium-sized businesses nationwide, seeking to hire a Customer Service Representative. In this role, you will be the first point of contact for clients, providing expert support for Hibu's suite of digital products, troubleshooting issues, and ensuring clients' online presence is optimized.

Responsibilities:

• Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns
• Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
• Assist clients and sales representatives with updates and changes to digital products within defined guidelines
• Troubleshoot technical issues using internal tools and documentation
• Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
• Document client and sales representative interactions and resolutions in our client relationship manager
• Follow up on open cases and ensure timely resolution
• Collaborate with internal teams and sales representatives to ensure client satisfaction

Requirements:

• Minimum 1 year of customer service experience (call center or tech support preferred)
• Strong verbal and written communication skills
• Ability to multitask and work independently in a fast-paced environment
• Positive attitude and adaptability to change
• Detail-oriented with excellent organizational skills