Supervisor, Small & Medium Business Direct Sales - Outbound

Comcast is a leading technology provider to small businesses, offering a range of solutions including Connectivity and Cybersecurity. The Supervisor for Small & Medium Business Direct Sales will lead a team of outbound telesales representatives, ensuring they meet sales quotas while providing superior customer service and coaching to enhance their skills.

Responsibilities:

• Lead team by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business
• Ensure CRM software is accurate and up to date on daily basis
• Coach and develop all sales representatives in providing superior customer service, achieving quality standards and meeting performance expectations by giving timely and appropriate feedback
• Ensure daily activity targets are met
• Conducts team meetings to improve skills, share best practices and deliver key communications
• Conducts performance reviews and prepare performance improvement plans; hires, disciplines and terminates personnel as necessary
• Partners with leadership in the Business to Business organization to ensure positive working relationships and effective communication between functional areas
• Conduct side by side coaching and call monitoring to ensure compliance with selling company techniques and strategies
• Handle escalated customer calls, in a timely manner and to completion to ensure customer satisfaction
• Work directly with other supervisors to ensure consistency and teamwork
• Provide appropriate feedback to management from consumers and sales representatives to help business continue to grow and evolve
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Requirements:

• Bachelor's Degree
• 2-5 Years of relevant work experience
• Leadership skills
• Sales Team Development skills
• Coaching skills
• Persuasive Negotiation skills
• Influencing Skills
• Strategic Thinking skills
• People Management skills