Lead Technical Product Manager - Digital Experience

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance. They are seeking an exceptional Lead Technical Product Manager who will own critical platform capabilities and drive measurable business outcomes through data-driven decision making and outcome-focused product management.

Responsibilities:

• Thinks in outcomes — You start with the business result and work backward to the solution
• Lives in data — You establish baselines, track leading indicators, and make decisions based on evidence
• Embraces AI — You see AI/ML as a tool to accelerate automation and improve decision quality
• Builds platforms that scale — You create capabilities that multiply team productivity
• Design and own our API strategy—REST, webhooks, event-driven architectures
• Build platform capabilities that enable 25-30% Zero Touch processing rates
• Create reusable capabilities used by 2+ features each, reducing development time
• Architect integrations that support distribution partners and carrier workflows
• Own the agent/advisor/client portal product strategy and roadmap
• Drive portal adoption from current state to 70% adoption target
• Achieve >80% agent CSAT through UX improvements and self-service capabilities
• Reduce support volume by 25% through portal-based self-service features
• Define success metrics for every feature before development begins
• Establish baselines, track leading indicators weekly, review outcomes monthly
• Drive carrier-validated operational savings through intelligent automation
• Document data-driven decisions with measurable impact
• Identify opportunities for AI/ML to improve processing automation
• Partner with engineering to implement intelligent document processing, rules optimization, and predictive workflows
• Use AI-assisted tools to reduce PRD-to-launch cycle time by 25%
• Build features that compound—every release makes the next one easier
• Fluent in technical discussions about system design, data models, and API contracts
• Can review PRs, understand technical debt trade-offs, and contribute to architecture decisions
• Exceptional at breaking down complex problems into shippable increments
• Write technical specs that engineers love and business stakeholders understand
• Influence without authority across engineering, design, and business teams
• Communicate complex technical concepts simply to any audience
• Extreme ownership — you own outcomes, not just outputs

Requirements:

• 5+ years of product management with at least 3 years on technical/platform products
• Understanding of APIs, microservices, event-driven architectures
• Experience with modern tech stacks and cloud platforms (AWS/GCP/Azure)
• Experience working with data science teams or implementing AI-powered features
• You measure success by business outcomes, not feature velocity
• Experience defining and tracking OKRs with explicit, measurable key results
• You've driven measurable cost savings, efficiency gains, or revenue impact
• Comfortable presenting outcome dashboards to executives and stakeholders
• You establish baselines before measuring improvement
• Experience building metrics frameworks—leading vs. lagging indicators
• Fluent in analytics tools and comfortable writing SQL or working with data teams
• You've made product decisions based on data and documented the impact
• Experience owning B2B portal products—agent portals, partner portals, or customer portals
• Track record of driving adoption and improving user satisfaction scores
• Understanding of self-service design patterns that reduce support burden
• Experience with e-commerce, workflow, or transactional portal experiences
• Fluent in technical discussions about system design, data models, and API contracts
• Can review PRs, understand technical debt trade-offs, and contribute to architecture decisions
• Experience with event streaming, message queues, and asynchronous processing
• Understanding of security, compliance, and data privacy requirements
• Exceptional at breaking down complex problems into shippable increments
• Write technical specs that engineers love and business stakeholders understand
• Experience with modern product tools (analytics, A/B testing, feature flags)
• Strong analytical skills with ability to synthesize data into actionable insights
• Influence without authority across engineering, design, and business teams
• Communicate complex technical concepts simply to any audience
• Comfortable presenting to engineers, executives, and customers
• Extreme ownership — you own outcomes, not just outputs
• Familiarity with LLMs, intelligent document processing, or predictive analytics
• Experience in fintech, insurtech, or regulated industries
• Previous engineering or technical background
• Experience with AI/ML product features or intelligent automation
• Track record of building and scaling platform teams
• Familiarity with annuity, life insurance, or financial services operations