Customer Success Manager (PWA/IRA/Davis Bacon Labor Compliance) - Remote

Four Pillars Talent is a fast-growing startup building an AI platform for labor compliance in renewable energy and construction projects. They are seeking a proactive Customer Success Manager to serve as the primary client contact, guiding customers through onboarding and ensuring compliance with labor regulations.

Responsibilities:

• Serve as the primary client contact, translating labor compliance requirements into clear next steps
• Guide customers through onboarding + ongoing usage of an AI-driven compliance platform
• Coordinate key workflows, including payroll and subcontractor documentation collection to support successful audits
• Track progress, monitor documentation, and help generate accurate reporting for stakeholders
• Proactively identify potential compliance risks and partner internally to resolve issues
• Share customer feedback to improve the product and user experience

Requirements:

• 2-10+ years in a detail-oriented, client-facing role (Customer Success, Account Management, Implementation, Operations, Compliance, Consulting, etc.)
• Strong organization, communication, and follow-through
• Comfortable learning new tools quickly and operating independently
• Ability to juggle multiple client projects without dropping details
• Prevailing wage / apprenticeship exposure
• Familiarity with the Davis-Bacon Act (DBA) / Inflation Reduction Act (IRA) / Service Contract Act (SCA)
• Experience supporting construction, infrastructure, renewable energy, or other 'real-world' industries
• Prior compliance ERP implementation experience with similar systems like LCPtracker is beneficial
• JD, CPA, CCP, CCA, MBA and labor compliance experience
• Consultant with PWA / labor compliance experience
• Experience in a similar client facing role assisting with implementing similar products like LCPtracker