Technical Customer Success Manager, NA (remote)

Nash is a logistics infrastructure company focused on optimizing last-mile delivery solutions. They are seeking a Technical Customer Success Manager to manage strategic enterprise accounts, ensuring customer adoption and performance while driving measurable outcomes across key performance indicators.

Responsibilities:

• Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth
• Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform
• Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company
• Use your expertise to advise customers, guide integrations, and identify improvement opportunities
• Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency
• Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities
• Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams
• Act as the internal advocate for your accounts, ensuring their priorities are represented across cross-functional initiatives

Requirements:

• 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar
• Proven success owning enterprise customer relationships and driving adoption, performance, and growth
• Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering
• Experience advising customer product/engineering leaders and translating technical concepts into business outcomes
• Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems
• Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback
• Excellent communication and executive-presence skills
• Experience in last-mile logistics, supply chain, or complex B2B SaaS systems
• Experience in high-growth startups or enterprise retail environments
• Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows
• Background in consultative roles involving both technical depth and commercial accountability