Technical Success Manager

Ushur is a company that delivers the world’s first Customer Experience Automation™ platform for regulated industries. The Technical Success Manager (TSM) will act as a technical advisor and relationship owner, driving customer success and adoption of Ushur's AI-powered solutions while managing complex solution implementations.

Responsibilities:

• Act as the primary post-sales point of contact for assigned enterprise accounts
• Build and maintain executive-level relationships with customer sponsors, champions, and technical stakeholders
• Drive value realization and ensure positive business outcomes for customers, directly influencing retention and expansion
• Partner with Account Executives, Solution Engineers, and Product teams to create a seamless, unified customer journey
• Map customer processes, data flows, and architectures to Ushur’s capabilities and platform data model
• Lead POCs, pilots, and solution delivery for strategic customers
• Act as the voice of technical authority during onboarding and expansion phases, collaborating closely with Product, Engineering, and Professional Services
• Provide hands-on guidance to customers on AI-powered workflows, automation design, and advanced configurations
• Translate customer requirements into scalable technical solutions and ensure alignment with enterprise architecture
• Monitor key success metrics and proactively recommend strategies to maximize ROI
• Drive adoption of new AI-powered product features and coach customer teams on best practices
• Partner with customers to co-create roadmaps that unlock incremental value, revenue growth, and expansion opportunities
• Act as the customer advocate internally, channeling feedback into Product, Engineering, and Executive teams to influence roadmap priorities
• Enable customer teams to self-serve through training, documentation, and workshops
• Lead executive business reviews, technical workshops, and innovation sessions showcasing Ushur’s AI-native capabilities
• Identify opportunities for customers to act as Ushur advocates via case studies, testimonials, or speaking engagements