Health Service Administrator

Company Description

IHMS USA, Inc. provides medical services to some of the world’s most vulnerable populations, including individuals and families who are migrating, displaced, or affected by conflict, disaster, or disease. For more than 20 years, IHMS has delivered compassionate, high-quality healthcare services across the Pacific, Europe, the Middle East, Africa, and the Americas. Headquartered in Houston, Texas, IHMS USA focuses on supporting communities across the Western Hemisphere while drawing on the global experience and best practices developed by IHMS teams around the world.

Our work is driven by a commitment to delivering safe, effective, and patient-centered care in complex environments. To support this mission, IHMS has developed accredited and compliant management systems that help ensure quality care while tracking and coordinating every aspect of patient health services. These systems promote transparency, strengthen safeguarding practices, and provide near real-time visibility into clinical operations.

We understand that many of the individuals we serve are navigating difficult and uncertain circumstances. That’s why our care model includes access to comprehensive behavioral health services when needed, ensuring patients receive both medical and emotional support.

For healthcare professionals, working with IHMS means being part of a mission-driven team dedicated to making a meaningful impact. Our teams operate around the world and stand ready to provide compassionate care wherever it is needed most. For more information, please visit: www.ihmsusa.us.

Job Description

This position is eligible for an additional sign-on bonus.

The Health Service Administrator is the on-site health services leader responsible for the administrative oversight, coordination, and compliance of the health care facility. The role serves as a key health authority function under the contract and supports delivery of medical, dental, and mental health services in accordance with detention standards, requirements, applicable accreditation standards, federal privacy and records requirements, and all applicable laws and regulations. The position is responsible for health services administration, staff and credentialing oversight, employee health-file governance, quality improvement, patient reporting, medical records administration, and coordination of off-site care, while working closely with clinical leadership and stakeholders to ensure safe, timely, accountable, and contract-compliant care delivery. 

Key Responsibilities:

• Oversee day-to-day administrative operations of facility health services to support on-site medical, dental, mental health, pharmacy, intake screening, chronic care, sick call, emergency response, and continuity-of-care functions.  
• Ensure health services delivery remains compliant with National Detention Standards (NDS) or other required accreditation standards, Health Insurance Portability and Accountability Act privacy requirements, records requirements, and applicable federal, state, and local laws and regulations. 
• Coordinate with the Clinical Director, nursing leadership and facility leadership to establish and maintain processes, procedures, and monitoring mechanisms that support safe, timely, and consistent access to health care services. 
• Maintain approved health services staffing levels and support credentialing controls to ensure all health care providers are properly licensed, certified, verified, and authorized to provide care in the state and locality of practice. 
• Maintain employee health documentation controls, including on-site health files and required staff documentation such as tuberculosis screening, immunization records, declinations, respirator records, exposure records, and related occupational health documentation; receive and review required employee medical documentation as the Health Service Administrator or designee. 
• Administer continuous quality improvement activities, including multidisciplinary quality review, trending and analysis, chart reviews, complaint and grievance review, monitoring of corrective action plans, training needs analysis, and follow-through on identified health service risks or undesired outcomes. 
• Ensure required health reporting is completed accurately and timely, including routine and ad hoc reports such as incident reports, chronic care lists, sick call logs, medical grievance logs, pregnancy reports, serious mental illness reports, serious dental issue reports, suicide watch reports, hospital updates, and emergency room transfer reports. 
• Ensure requests for health care are solicited and triaged daily and tracked through a written accountability system and the health record in accordance with current standards. 
• Administer health records processes, including release of copies of health records directly to the patient or authorized designee at no cost and within a reasonable timeframe upon receipt of proper written authorization, and ensure transfer summaries accompany patients as required. 
• Support and oversee compliant use of the electronic health record system, including remote login support, required data access points of contact, and adherence to applicable interoperability and technology standards. 
• Coordinate administrative support for off-site specialty and hospital care processes, including Medical Payment Authorization Request and referral workflows, provider-network coordination, medical claims support, authorization communications, and collaboration with the Field Medical Coordinator and community providers. 
• Ensure emergency, infectious disease, and significant condition notifications are escalated in accordance with contract requirements. 
• Support training compliance for health and facility personnel, including Basic Life Support, cardiopulmonary resuscitation, emergency response, first aid, mental health emergency recognition, and other required medical emergency and life-safety training elements. 
• Ensure confidentiality of patient information, restrict access to authorized personnel only, and support timely incident reporting for unauthorized access or security events affecting health information or operations. 
• Maintain collaborative working relationships with Field Medical Coordinator, Contracting Officer’s Representative, facility leadership, clinical staff, and external providers to support patient care delivery, continuity of care, and contract performance. 
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Qualifications

Basic Requirements/Certifications:  

• Three years of leadership background and two years management of programs and services experience. 
• Demonstrated ability to administer health services operations within a secure detention or comparable health care environment.  
• Knowledge of detention health standards, accreditation requirements, quality improvement, privacy, credentialing, medical records administration, and multidisciplinary health care coordination.  
• Ability to manage staffing controls, employee health documentation, reporting, corrective actions, and collaboration with stakeholders. 
• If a clinical license or certification is held all obligations necessary to keep that license or certification must be active and in good standing. 

Education Required: 

• Minimum master’s degree in health care administration; related field preferred OR 
• Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: 
• Missions, organizations, programs, and requirements of health care delivery systems. 
• Regulations and standards of various regulatory and credentialing groups. 
• Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. 
• Core competencies include regulatory and contract compliance, quality improvement and risk management, health records governance, stakeholder coordination, analytical judgment and decision-making, confidentiality and information stewardship, and operational planning and accountability. 

Physical Requirements: 

• This position is considered hazardous duty. 
• Required to walk unaided at a normal pace for up to 5 minutes and maintain balance. 
• Required to jog/fast walk up to ¼ mile. 
• Requires physical exertion such as lifting objects greater than 30 pounds. 
• Required to perform CPR/emergency care standing or kneeling. 
• Must have the ability to assist sick, injured, or aging patients or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self). 
• Must be able to see, hear and smell with aids if necessary. 
• Must be able to lift, push, or carry 30 pounds. 
• Must perform the duties of my job in a stressful and often austere environment without physical limitations. 
• Sitting and/or standing for extended periods of time. 
• Average manual dexterity for computer operation. 
• Phone or computer use for extended periods of time. 

Other Special Qualifications: 

• Minimum of 21 years of age. 
• Must maintain current/physical residency in the continental U.S. 
• Pass a medical examination conducted by a licensed physician within 30 days prior to initial assignment. 
• Be a U.S. citizen or a person lawfully admitted into the U.S. for permanent residence. 
• Have resided in the U.S. for the last five years (unless abroad on official U.S. government duty). 
• Successfully engage in and complete a thorough Background Investigation. 
• Poses or have ability to obtain required security clearances. 
• Proficiency in Spanish is preferred. 

Additional Information

Privacy Disclaimer:  Policy link

By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that IHMS USA, Inc., may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.

Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. IHMS USA, Inc. complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
IHMS USA, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.