Key skills
Customer service experienceSalesforceMicrosoft WordMicrosoft ExcelMicrosoft OutlookProactive attitudeMulti-taskingEager to learnProfessional developmentInsurance industry familiaritySpanish proficiencyCommunication skillsAttention to detailOrganizational abilitiesProblem-solvingTeam collaborationAdaptabilitySaaS
About this role
Milliman is a respected consultancy that specializes in providing data-driven SaaS products for the insurance and health industries. The Senior Customer Service Administrator will be responsible for interacting with customers to resolve disputes and ensure accurate information while supporting the Operations team in handling increasing call volumes.
Responsibilities:
- Respond to applicants’ questions via phone and email in a timely manner
- Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline
- Correct erroneous reports
- Coordinate with insurance clients to ensure updated information is received
- Track all related case information in Salesforce
Requirements:
- High school diploma or GED required
- Intermediate proficiency in Microsoft Word, Excel, and Outlook
- Minimum of 5 years of customer service experience, preferably in a phone-based environment
- At least 5 years of administrative experience
- Bachelor's degree
- Experience using Salesforce to locate and record information
- Familiarity with the insurance industry
- Proficiency in Spanish, including speaking and translation skills