Key skills
LeadershipCommunicationSales
About this role
JOB SUMMARY:
The Retail Associate is responsible for carrying out the front-line selling effort, creating the ultimate fan experience, ensuring operation excellence and flawless execution of store operations. Retail Associates will drive results through effective communication and a demonstrated ability to work as a member of a winning team.
The Retail Associate will be expected to work a part-time schedule which can include days, nights, weekends, extended hours on game days and during events.
General Duties and Responsibilities:
- Greet fans and ask questions ensuring fans enjoy a top-notch shopping experience.
- Make recommendations based on observations and conversations with fans.
- Maintain sales floor and/or stockroom standards with an eye to detail.
- Process sales transactions via the Fanatics Point of Sale System (POS)
- Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented.
- Understand Fanatics Values and how they relate to the Retail Associate role.
- Perform additional responsibilities as assigned by the Leadership team.
Education, Experience and Requirements:
- Minimum 18 years of age, High School graduate or equivalent
- Experience working in retail and/or sales preferred.
- Ability to work independently and responsibly in a fast-paced environment.
- Foreign language skills are a plus.
Job Knowledge, Skills, and Abilities:
- Possess a fun, outgoing, confident, and professional demeanor.
- Ability to build product knowledge.
- Ability to work as a member of a team in fast paced environments, serving a diverse fan base.
- Ability to maintain high standards of organization and cleanness.
- Proven ability to overcome obstacles while maintaining a positive, can-do attitude.
- Strong communication, literacy, and numeracy skills
- Ability to be punctual, consistent, and reliable on the job.
Physical Demands:
- Regularly required to sit stand, reach, bend and move about the facility as needed.
- Must be able to lift and carry up to 30 lbs.
- Game Day/ Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop.