Billing Operations Manager

Role Overview

• Develops plans, analyzes results and oversees work of Billing Operations Supervisors and support staff
• Responsible for operational support needs of the Billing Operations department through management of billing and collections functions
• Monitors the department’s performance to ensure efficiency and effectiveness of the team’s contributions to the overall Billing Operations goals and objectives
• Provides strategic leadership and direction to supervisors and staff
• Partners with divisional peers, field offices, and home office teams to address billing and collections matters
• Develops and implements policies and procedures to drive productivity, quality, and operational effectiveness
• Introduces and executes process improvements and programs to enhance team performance
• Fosters a collaborative, team-oriented environment that supports ongoing professional development and career growth
• Proactively identifies opportunities to exceed internal and external customer expectations

Requirements

• Bachelor’s degree preferred or equivalent experience
• 5-7 years of experience in insurance billing and collections
• 3-5 years of management experience

Benefits

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs
• Life and disability insurance
• Paid parental leave
• A variety of additional voluntary benefits