Senior Market Conduct Consultant
Calgary, Alberta, Canada; Regina, Saskatchewan, Canada; Moncton, New Brunswick, Canada; Guelph, Ontario, Canada; Toronto, Ontario, Canada; Mississauga, Ontario, Canada; Laval, Quebec, Canada; Montreal, Quebec, Canada
Full Time
1 day ago
$91,058 - $151,764 CAD
Key skills
AnalyticsLeadershipCommunicationSales
About this role
Company: CGIC
Department: Advisor Oversight
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: Fluent in English is required, French is an asset
Additional Information: This/these role(s) is/are currently vacant
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
The Senior Market Conduct Consultant is an advanced‑level individual contributor responsible for leading complex, sensitive, and high‑risk market conduct activities across Retail Sales & Service. This role provides authoritative regulatory interpretation, oversees high‑complexity advisor investigations, and manages escalated regulatory inquiries requiring heightened judgment, nuance, and defensibility.
As a senior specialist, the role drives enterprise Market Conduct reporting, leads enhancements to intake and triage frameworks, and advises leadership on emerging conduct risks, regulatory shifts, and systemic exposures. The Senior Market Conduct Consultant partners closely with Legal, Compliance, Audit, Data & Analytics, and frontline operational teams to develop strong oversight mechanisms, trend analysis, remediation strategies, and prevention initiatives.
How you will create impact:
- Intake and assess potential market conduct issues and determine priority.
- Document and track cases in NAVEX/MC Tracker to support audit and regulatory needs.
- Provide regulatory interpretation and issue authoritative internal guidance.
- Conduct and document investigations into advisor conduct issues.
- Collaborate with internal partners (e.g., Audit, Fraud, Data & Analytics) to validate findings.
- Evaluate investigation outcomes against regulatory and internal requirements.
- Recommend consequences based on established frameworks.
- Verify completion of corrective actions and escalate recurring issues.
- Develop and execute remediation plans, including communications to advisors and regulators.
- Lead RSS responses to high‑severity or complex regulator inquiries.
- Represent RSS in regulatory meetings, audits, and examinations.
- Prepare responses to regulator information requests and internal inquiries.
To join our team:
- You have a Bachelor’s Degree in Business Administration, Public Administration, Public Policy, Economics, or Law.
- Professional designation in a related field (e.g. CFE) is considered an asset
- Six to nine years of Insurance industry experience.
- Knowledge of sales and service enablement models, advisor operations, and wealth & insurance.
- Ability to balance regulatory expectations with operational realities.
- Experience working within decentralized or matrixed business environments.
How you will succeed:
- Expert‑level regulatory interpretation and advisory skills.
- Strong analytical reasoning; ability to interpret data, identify emerging risks, and form defensible conclusions.
- High‑risk case assessment and complex investigation leadership.
- Advanced communication skills, including regulator‑facing interactions.
- Deep knowledge of insurance regulatory requirements, conduct standards, licensing rules, and industry practices.
- Understanding of control frameworks, risk identification, and oversight mechanisms.
- Familiarity with analytics used to inform oversight design.
What you need to know:
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
- There may be travel required.
What’s in it for you?
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
Salary information
Expected salary/hourly range $91,058 - $151,764” (min-max, full range)
Salary placement
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Incentive/Variable pay
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.