Senior Case Officer (Workers Compensation)

• Portfolio sizes designed to support quality claims management and optimal claim outcomes.
• Strong focus on collaboration with supportive injury and return to work business partner.
• Flexible and supportive work environment.
• Full time permanent role based in Southbank.
• Base salary + super + incentives + attractive team member benefits.

About the team

At Wesfarmers, we’re self-insured for workers compensation. Group TeamCover manages this important function by engaging and collaborating with our diverse businesses. We aim to minimise the impact of workplace injuries and achieve positive outcomes for both our team members and our business.

What you’ll do

Reporting to the Regional Manager, you will be responsible for managing a portfolio of claims and will work closely with key stakeholders to achieve optimal return to work and claim outcomes.

•  Proactively manage a claims portfolio within legislative, self-insurance and business requirements across multiple jurisdictions.
• Provide injured team members with a high level of customer service and trusted advice regarding their claims.
• Work collaboratively with key stakeholders in developing and implementing claim strategies to ensure timely and sustainable return to work.
• Conduct claim reviews and case conferences as required.
• Develop, coach and mentor team members on strategic claims management.

What you’ll need

• Significant experience working within a workers compensation/insurance environment.
• Excellent knowledge of the current VIC or NSW Workers Compensation Legislation.
• Experience in negotiating return to work and rehabilitation outcomes.
• Well-developed interpersonal and influencing skills.
• Ability to manage multiple priorities to meet agreed deadlines.
• A genuine interest and passion to learn and develop new skills.

Nice to have’s

• Tertiary qualification or training in allied health.
• Knowledge of the current SA, TAS or QLD Workers Compensation Legislation

About Wesfarmers

As one of Australia’s largest listed companies, we’re proud of our longstanding contribution to Australians. Wesfarmers’ achievements are deeply rooted in the desire to continually reinvent ourselves for the brands we own and operate, including leading retailers like Bunnings, Kmart, Target, Catch, Officeworks and Priceline. Our work doesn’t stop there, we operate in the industrials sector which supplies the nation with chemicals, energy and fertilisers, and industrial and safety products. And in 2022, we established OneDigital to power the Group’s data and digital growth ambitions.

Join the team at Corporate Office which provides support and advice across the Wesfarmers Group

The Corporate Office provides corporate services and support to the autonomous businesses within the Wesfarmers Group, enabling the achievement of Group objectives. It leads capital allocation and portfolio management for the Group and focuses on leveraging and enhancing the Group’s reputation to support attraction and retention of talent, securing investment opportunities and maintaining a low-cost capital. To do this, we need great people, working together and role modelling our values and ways of working.

Our culture

We’re results focused, but we’re a business that cares. Here we are less about titles and more about everyone playing a valuable role. We provide autonomy and space with freedom to operate, quickly learning from mistakes because we know they are part of the way forward. We’re curious, open minded, and collaborative. And although we’re thought leaders, we’re humble, and willing to share knowledge and learn from one another.

We know that diversity fosters greater innovation and better customer connection, so we strive to create an inclusive and diverse work environment. This means promoting the development of our people and fostering a sense of belonging irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability.

Next steps

If this sounds like your next career move, click on the ‘Apply’ button by Friday, 27 February 2026. Please note that we may commence interviewing of candidates prior to this closing date.

We’re hiring the best and the brightest talent. Let’s start to explore the possibilities of achieving great things together.

For more information, visit our website at https://www.wesfarmers.com.au/