L3 Technical Analyst

Job Description – Business Analyst / Web Journey Analyst (Digital Banking Onboarding)

Core Responsibilities

Planning & Analysis

• Conduct feasibility studies for new web journey features.

• Identify technical gaps and risks before development begins.

Requirement Gathering (BRD/FRD)

• Act as a bridge between business stakeholders and developers by translating regulatory and business requirements into technical specifications .

Design & Documentation

• Prepare Requirement Documents (RD) defining the happy path and exception flows .

• Finalize development and technical specifications in an Understanding Document , which will act as the reference for enhancement development.

• Review artifacts shared by vendor teams and provide feedback.

Effort Estimation

• Support the BSG team in reviewing effort estimations provided by vendors and provide feedback if estimations appear inaccurate.

SIT / UAT

• Perform System Integration Testing (SIT) for enhancements.

• Participate in User Acceptance Testing (UAT) and track defect resolution.

API & Integration Troubleshooting

• Support and troubleshoot API integrations used in digital onboarding, including identity verification, OCR-based document processing, and biometric services .

Web Journey Optimization

• Work with vendor teams to optimize user-facing features and ensure performance and usability across devices .

Regulatory Compliance

• Ensure onboarding workflows comply with local regulations and guidelines such as RBI regulations, AML, and data privacy standards .

Stakeholder Management

• Coordinate with product managers, developers, BSG, and operations teams to implement platform enhancements and improvements.

Production & UAT Deployment

• Participate in deployment of enhancements in UAT and production environments using manual deployment or Ansible .

Production Support & Incident Management

• Act as the Level 3 escalation point for production issues related to digital onboarding web journeys .

• Resolve complex issues that cannot be handled by L1/L2 support teams .

Technical Skills Required

• Application Logs & Monitoring: Experience analyzing logs using Kibana, Grafana, or Splunk .

• Web Technologies: Basic understanding of JavaScript, CSS, and React.js for troubleshooting front-end issues.

• API Management: Hands-on experience with APIs, JSON, and PostgreSQL for managing integrations across banking systems.

• Tools: Experience using Jira or ServiceNow for ticket management and Salesforce for reporting.

• Database: Exposure to query analyzers and query optimization for analysis .

Preferred Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, or a related field .

• Experience: 2–5+ years of experience in FinTech or Banking operations , specifically in digital onboarding .

• Certifications: Familiarity with Agile methodologies or project management frameworks such as Scrum .