Lead Product Manager, Commerce Platform

The National Basketball Association (NBA) is a global sports and media organization with a mission to inspire and connect people through basketball. The Lead Product Manager, Commerce Platform will be responsible for enhancing the direct-to-consumer commerce ecosystem, managing vendor relationships, and coordinating product execution to drive fan engagement and revenue growth.

Responsibilities:

• Support the Commerce Platform Product Lead in managing third-party platform vendors, including day-to-day coordination, backlog grooming, and release planning
• Translate business requirements and stakeholder feedback into detailed user stories, acceptance criteria, and platform documentation
• Track progress of development tasks and releases, ensuring that timelines, scope, and quality standards are consistently met
• Partner with internal Product, Engineering, Monetization, and Operations teams to deliver features that align with the broader commerce roadmap
• Monitor platform performance and user experience metrics, identifying and communicating opportunities for optimization
• Manage the intake of enhancement requests, evaluate business impact, and prepare recommendations for prioritization
• Support cross-functional meetings and platform reviews, preparing agendas, documentation, and follow-up actions
• Contribute to vendor relationship management, including monitoring SLAs, reporting performance metrics, and helping to manage development budgets
• Collaborate on platform testing, QA validation, and release readiness reviews to ensure smooth deployments
• Stay informed on emerging trends in e-commerce platforms, checkout systems, digital payments, and fan engagement technologies, bringing forward relevant insights and recommendations
• Collaborate with third-party purchase (Apple and Google Pay) and payment vendors to ensure integrations remain current and explore innovative solutions

Requirements:

• Bachelor's degree in Business, Information Technology, or a related field
• 6-8 years of experience in product management, platform management, or a similar role
• Strong understanding of e-commerce platforms, digital payments, APIs, and user experience fundamentals
• Proven ability to manage project deliverables and timelines across multiple teams
• Excellent written and verbal communication skills; able to synthesize complex technical topics for business stakeholders
• Detail-oriented and organized, with a bias toward action and continuous improvement
• Familiarity with Agile development practices and product management tools (e.g., Jira, Confluence, Aha)
• Collaborative, adaptable, and comfortable operating in a fast-moving, cross-functional environment
• Experience working with third-party vendors or SaaS platform providers strongly preferred
• Prior exposure to large-scale consumer or subscription-based digital ecosystems is a plus