Project Manager - Disability & Leave

Crawford & Company is seeking a proactive Project Manager – Disability & Leave to support their Operational Excellence journey. This role involves leading and delivering key projects that drive efficiency and process improvement across the organization, while coordinating with various teams and ensuring project goals are met.

Responsibilities:

• Manage and deliver Operational Excellence and business projects
• Coordinate with internal teams, vendors, clients, and consultants
• Ensure project goals, timelines, and deliverables are met
• Provide clear updates to the Senior Management Team
• Apply effective project management practices while leading and managing complex global transformation projects from initiation to completion, ensuring alignment with organization objectives and strategies
• Conduct risk management planning, identification, analysis, response planning, and controlling risk on a project/integration to increase the likelihood and impact of positive events and decrease the likelihood and impact of negative events in the project and ultimate solution
• Establishes appropriate internal and external relationships in order to ensure forward progress of Operational Excellence initiatives
• Organizes and provides ongoing reports on status and completion of projects and initiatives as identified by the Senior Management Team
• Participate in definition, design, testing, training, implementation, and support of workflow requirements
• Works closely with Operational Excellence Team and business staff to understand and document current and proposed business process and business objectives
• Assist in the identification and tracking of risks and issues
• Reviews, analyzes, and creates detailed documentation of process and user needs, including workflow, program functions, and steps required to design, develop, or modify business processes
• May build or assist in building and maintaining detailed project plans to include resource, schedule, dependencies, and cost components. Monitor compliance with project task assignments, milestones and cost/benefit targets
• Continuously evaluate industry best practices and emerging methodologies and technologies to inform project management strategies
• May provide leadership to the project team and create an environment where team members are motivated to perform
• Analyzes and measures result of projects, initiatives, process strategies and implementation to identify effectiveness
• Be an advocate when it comes to how we work and be able to communicate it clearly across all disciplines
• Adapt to and apply different delivery methodologies including Lean Six Sigma, Agile and Waterfall
• May assist with discovery and business requirements
• Upholds The Crawford Code of Business Conduct At All Times
• Performs Other Duties As Requested

Requirements:

• Bachelor's degree or an equivalent combination of education and/or transferable experience
• A minimum of 3 to 5 years of process transformation or project management experience, including at least 1 year in application development projects
• Experience in Disability and Leave services and TPA
• Exceptional understanding of general project procedures and processes
• Proven facilitation skills and experience in building strong relationships
• Demonstrates effective and diplomatic oral and written communication skills, including the ability to develop and convey complex information clearly and persuasively (including formal presentations) and to respond to questions from all levels of the organization
• Exceptional time management skills and ability to work well independently
• Strong commitment to client satisfaction
• Excellent PC skills, including Microsoft Office Suite, (Word, Excel, Access and PowerPoint); familiarity with project software such as Microsoft Project, Smartsheet, Jira and Visio
• Excellent organization skills and attention to detail
• Exhibited experience in project management to include significant exposure to process improvement methodologies such as Lean Six Sigma and Agile
• Ability to learn/understand business processes and recognize issues relating to ongoing projects including the ability to problem solve
• Proven history of execution
• Commitment to continuous learning and professional development
• Occasional travel may be required
• Some level of formal project management training is desirable (PMP)
• Ability to negotiate a plus