Customer Success Manager/Implementation Consultant

Stampli is revolutionizing financial operations with AI, and they are seeking a Customer Success Manager/Implementation Consultant to lead customers through successful onboarding. This role involves owning implementations end-to-end and maintaining customer relationships to ensure long-term success across ERP and Procure-to-Pay workflows.

Responsibilities:

• Lead in-depth discovery sessions to understand customer business processes, ERP environments, and AP workflows
• Ask thoughtful, probing questions to uncover both stated requirements and underlying needs
• Document current-state processes and design future-state solutions aligned to Stampli best practices
• Translate customer goals into clear implementation plans and configuration decisions
• Own customer onboarding from kickoff through go-live, ensuring projects stay on track, and aligned with business goals
• Configure Stampli to support customer workflows while balancing flexibility with scalability
• Proactively identify risks, dependencies, and gaps, and drive resolution before they impact delivery
• Maintain ownership through the post go-live stabilization period, ensuring adoption, issue resolution, and a strong foundation for long-term success
• Confidently recommend and advocate for best practices, even when they differ from a customer’s current approach
• Set clear expectations around product capabilities, limitations, and timelines
• Help customers understand the 'why' behind implementation decisions to drive adoption and trust
• Think creatively and propose multiple solution paths and recommend the most viable option
• Build strong relationships through clear, timely, and professional communication
• Effectively manage multiple stakeholders across accounting, IT, and leadership teams
• Lead customer meetings with confidence, structure, and clear next steps
• Stand firm when necessary while ensuring all parties walk away aligned and satisfied
• Escalate and collaborate appropriately when issues arise
• Partner closely with Customer Success to ensure smooth handoff post go-live
• Surface recurring implementation challenges, product gaps, and process trends to appropriate teams