Field Applications Engineer

Infinite Electronics is a leading global supplier of electronic components, serving the urgent needs of engineers through a family of highly recognized and trusted brands. The Field Applications Engineer will support Transtector and Polyphaser solutions, working closely with customers and internal stakeholders to provide technical sales support and drive business development efforts.

Responsibilities:

• Collaborate effectively with customers on new projects to understand their needs, to find the right solution, and support product innovation for surge protection (AC, DC, RF, & Data products), EMI/EMP, and AC power products
• Bridge the technical gap between sales and the customer’s engineering groups/product line managers to communicate product needs to internal stakeholders from engineering, manufacturing, and product line managers
• Support Sales in the acquisition of new customers and the ongoing needs of existing customers
• Support regular customer engagement via video, phone, email, face-to-face, and live web chat
• Providing remote and on-site support ranging from installation to troubleshooting
• Resolve customer issues, questions, and complaints professionally and collaboratively
• Supporting a dynamic sales team in existing sales and new business opportunities to meet brand budget and exceed revenue goals
• Support trade shows, be involved in key organizations/groups, and give customer-facing presentations on various topics to educate our customers
• Provide quarterly updates on key market trends for products, OEM architecture, and competitor product releases
• Identify customer and competitor trends and provide technical feedback to marketing and product groups
• Support new product development process by gathering technical specs and business cases to create new product requests
• Other duties as assigned

Requirements:

• The candidate will have strong interpersonal skills and business acumen, a customer-centric focus, and an urgency to meet strategic objectives
• The ideal candidate will have at least 10 years of technical support experience on surge protection solutions (AC, DC, Data, and RF)
• Professional communication skills, written and spoken English, including correct usage of grammar and sentence structure, and appropriate professional messaging and tone
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• General computer skills, including a solid working knowledge of Excel, Word, Outlook, MS Teams, and PowerPoint
• Experience working in a fast-paced sales environment
• Individuals may be required to sit, stand, walk regularly, and occasionally lift 0-40 pounds
• Bachelor of Science in Engineering or equivalent experience
• Reliable, dependable, and diligent
• Highly organized with good time management skills
• Excellent work attendance record
• Task-oriented, attention to detail, ability to multitask and prioritize
• Able to work under pressure and deadlines
• Effective communication skills
• Professional demeanor, dress, and conduct in a business office setting
• The successful candidate shall exhibit a sense of ownership and urgency and be solution-oriented, collaborative, and accountable
• Prolonged periods in a stationary position at a desk and working on a computer
• Constantly communicates with employees and leaders, both verbally and in writing
• 30% - 50% travel required
• Experience with a CRM and ERP system is preferred