Field Service Engineer -Spectroscopy

Agilent Technologies inspires and supports discoveries that advance the quality of life. As a Field Service Engineer, you will support customers through on-site installation, implementation, preventive maintenance, and repair of Agilent Spectroscopy systems, ensuring laboratories run efficiently and reliably.

Responsibilities:

• Install, configure, and optimize Agilent Spectroscopy hardware, software, and networked systems at customer sites
• Diagnose and resolve product performance and availability issues at the system and solution level
• Perform preventive maintenance, repairs, upgrades, and system optimizations
• Proactively identify potential equipment issues to prevent unplanned downtime
• Advise customers on preventive maintenance schedules and configuration best practices
• Deliver fully integrated solutions, including peripherals, operating systems, and application software
• Build strong customer relationships through clear communication and high‑quality service delivery
• Train customers and, as needed, other field engineers on Agilent Spectroscopy solutions

Requirements:

• Bachelor's, Master's, or equivalent university‑level degree in Chemistry, Analytical Chemistry, Physics, Engineering, Biochemistry, or a related scientific discipline (or equivalent combination of education and experience)
• 4+ years of hands‑on experience working with analytical instrumentation, including maintenance, repair, and troubleshooting
• Experience supporting Agilent Spectroscopy systems
• Strong problem‑solving skills with a systems‑focused approach
• Excellent verbal and written communication skills
• Proven ability to build and maintain strong customer relationships
• Ability to travel 50% or more, based on the territory at the time
• Valid driver's license required
• hands‑on experience with ICP‑OES, ICP‑MS, and/or UV‑Vis spectroscopy