Software Upgrade Operations Field Engineer (Remote)

Motorola Solutions is a global community focused on safety and technology. The Software Upgrade Operations Field Engineer is responsible for remotely upgrading software at customer sites, ensuring customer systems are current and functional, and collaborating with R&D to enhance upgrade processes.

Responsibilities:

• The primary responsibilities for this position will be to ensure that the Call Handling customer base remains at current release levels by remotely upgrading software at customer sites
• This will include working with customers to schedule and execute software upgrades, and collaborating with R&D as needed to develop and execute upgrade processes for all Call Handling products offered
• This individual will also be responsible for reporting process and product issues discovered in the field and for assisting other levels of support with investigations and resolutions
• Develops, designs, evaluates, and/or modifies systems consistent with customer and regulatory requirements
• Supports system architecture and ensures its integrity
• The Upgrade Engineer handles software configuration to ensure everything works across various customer configurations
• Strong understanding, working knowledge, & previous experience with Red Hat Linux, Virtualization, HP Servers, Analog and Digital Telephony, Networking, and both Hardware and Software Technical Support
• Strong written and oral communication skills
• Strong teamwork, interpersonal communication, and problem-solving skills
• Capable of working in a fast-paced & dynamic environment
• Ability to handle stressful situations & troubleshoot critical issues while updating Customer and Motorola Management
• Ability to represent Motorola in a professional manner while on conference calls with Customers, from Dispatchers/Law Enforcement personnel to Chief Technology Officers (CTO’s)
• Ability to thoroughly document all issues & provide Management escalations (internal & external)
• Ability to write, review, and follow technical documentation – including whitepapers, methods of procedures (MOP’s), alerts, and bulletins for publication to Customers
• Ability to work with all levels of management, vendors, and other internal and external groups and customers, exhibiting a positive influence at all levels

Requirements:

• High School diploma, Bachelor's degree in IT, or Engineering required
• 4 years of experience working in a IT, or Engineering environment
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Strong understanding, working knowledge, & previous experience with Red Hat Linux, Virtualization, HP Servers, Analog and Digital Telephony, Networking, and both Hardware and Software Technical Support
• Strong written and oral communication skills
• Strong teamwork, interpersonal communication, and problem-solving skills
• Capable of working in a fast-paced & dynamic environment
• Ability to handle stressful situations & troubleshoot critical issues while updating Customer and Motorola Management
• Ability to represent Motorola in a professional manner while on conference calls with Customers, from Dispatchers/Law Enforcement personnel to Chief Technology Officers (CTO's)
• Ability to thoroughly document all issues & provide Management escalations (internal & external)
• Ability to write, review, and follow technical documentation – including whitepapers, methods of procedures (MOP's), alerts, and bulletins for publication to Customers
• Ability to work with all levels of management, vendors, and other internal and external groups and customers, exhibiting a positive influence at all levels