Customer Service Associate

Panera Bread - Allison Park is a renowned leader in the fast-casual dining industry, committed to providing high-quality food and exceptional customer service. The Restaurant Supervisor will play a key role in supervising daily activities, leading team members, and ensuring that high standards of customer service, food quality, and cleanliness are maintained consistently.

Responsibilities:

• Monitor team members to ensure adherence to service standards and company policies
• Supervise guest service to ensure a positive dining experience, being attentive to guest signals and needs
• Assist the management team in establishing and monitoring sidework duties to ensure operational efficiency
• Review daily communication sheets from the previous shift and prepare reports for the upcoming shift to facilitate smooth communication
• Maintain restaurant cleanliness and organization, including checking tables, dining areas, and kitchen stations for cleanliness and proper setup
• Provide clear and effective verbal and written communication to staff for task delegation and operational updates
• Ensure consistent compliance with attendance policies and be available to work on a regular basis
• Support the implementation of safety and sanitation standards to maintain a healthy environment for staff and guests
• Perform additional duties as assigned by management to support restaurant operations and team development

Requirements:

• Previous experience in a supervisory or leadership role within the restaurant or hospitality industry is preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to lead and motivate a diverse team
• Flexibility to work various shifts, including evenings, weekends, and holidays
• High school diploma or equivalent; additional hospitality certifications are a plus
• Commitment to providing outstanding customer service and adhering to company policies and standards