Customer Service Associate - Call Center

Empire Today is looking for a Customer Service Associate to join their fast-paced, growth-oriented team. The role involves answering incoming customer service calls, addressing customer complaints, and communicating with various teams to resolve issues promptly.

Responsibilities:

• Answer incoming customer service calls
• Promptly address and resolve customer complaints
• Communicate with installers, sales representatives, and order entry to resolve customer issues in a timely manner

Requirements:

• High School Diploma/GED required
• Minimum 1 year customer service experience
• Proficient in MS Word, Excel, and Outlook
• High speed internet is a must to accommodate working remote