REMOTE Customer Service Representative (Must Live Within 1 Hour Of Rochester NY)

TEKsystems is a leading provider of business and technology services, seeking a Customer Service Representative to support a pilot program focused on recovering lost revenue and driving customer retention. The role involves renewing service agreements and managing customer communications to support revenue growth.

Responsibilities:

• Contact customers with expired service agreements, warranties, or software assurance to sell new agreements
• Explain service entitlements, pricing, and renewal options clearly and professionally
• Negotiate pricing and prepare quotes to support renewal decisions
• Manage all active renewal and warranty opportunities to meet assigned revenue targets
• Update CRM/service systems with renewal status and customer communication details
• Collaborate with Account Management Associates and Channel Relationship Managers
• Maintain organized email communication and manage renewal data using Microsoft Excel
• Continue learning product, software, and service offerings to support customer conversations

Requirements:

• Strong telephone presence with excellent verbal and written communication
• Customer service background with confidence in negotiating and explaining service options
• Ability to quickly learn and retain product knowledge (document scanners, software, support offerings)
• High proficiency in Microsoft Office, especially Excel
• Experience working in CRM or service systems; Salesforce experience preferred
• Results-oriented, proactive, and able to work independently
• Strong organization, attention to detail, and ability to manage multiple renewal opportunities
• Prior experience in sales support, telesales, customer service, or account coordination
• Familiarity with service agreements, warranties, or software assurance programs