Remote Customer Service Rep - Starting Monday, April 20, 2026

Transworld Systems Inc. is seeking ambitious and self-motivated individuals for a rewarding career as a Customer Service Representative. In this role, you will assist customers with their accounts, provide detailed explanations of account status, and ensure accurate documentation in the client's system.

Responsibilities:

• Assist customers with their accounts
• Ensure all account information is accurately documented in client's system
• Provide detailed explanations of account status and inquiries to customers
• Assist customers with delinquent accounts based on various state guidelines
• Adhere to State and Federal regulations pertaining to your job duties
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)

Requirements:

• Prior call center experience is REQUIRED
• Excellent written and verbal communication skills are needed
• Experience navigating multiple systems/screens while speaking with customers
• Active listening to understand the customers' needs
• Great problem-solving skills
• Must be proficient with Microsoft applications