About this role
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. They are seeking Bilingual Healthcare agents to assist customers with healthcare inquiries in both English and Spanish, handling inbound calls and outbound campaigns.
Responsibilities:
- Help ResultsCX customers with a wide range of healthcare related inquiries in both English and Spanish
- Answer questions about current health insurance policies or benefit cards
- Requests to update personal information on accounts
- Support completing orders
- Handle both inbound calls and outbound campaigns to inform customers about changes that may affect them
Requirements:
- High school diploma or GED required
- Fluent in both English and Spanish
- Ability to type 25 words per minute
- Intermediate/advanced technical proficiency
- Open availability between 7am-2am EST 7 days a week
- To reside in South Carolina
- A PC or laptop running Windows 10 operating system (NO Mac, Chromebook, Tablet or Smartphone)
- High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
- Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
- 2 dedicated computer monitors minimum 13 inches or larger
- A VoIP USB Headset with microphone and a Web Cam for Training
- Dedicated workspace in your home that is free of background noise and distractions