Payroll Associate Small Business Account Manager

H&R Block is dedicated to helping people and inspiring confidence in their clients and communities. They are seeking a detail-oriented Payroll Associate Account Manager to manage and execute payroll services across multiple states, ensuring compliance with federal, state, and local laws while maintaining strong client communication.

Responsibilities:

• Serve as the primary payroll contact for a portfolio of assigned clients
• Process payroll-related actions, including status changes, separations, tax changes, deductions, and direct deposits
• Apply for and maintain State and Local Withholding IDs; update rates as required by regulation changes
• Ensure payrolls are processed accurately and on schedule, including regular wages, overtime, bonuses, tips, and other premium payments
• Review, verify, and reconcile payroll data in accordance with payroll guidelines and compliance requirements
• Provide clear and timely responses to client inquiries on payroll, policies, and benefits-related topics
• Manage payroll processes across multiple states and ensure compliance with varying jurisdictional requirements
• Maintain and update employee payroll records and documentation
• Support payroll year-end activities, including W-2/1099 issuance and compliance reporting
• Prepare and file quarterly and annual payroll tax forms; process amended returns when necessary
• Distribute federal and state payroll filings to clients and respond to related inquiries
• Understand and facilitate related payroll services such as workers' compensation reporting and timekeeping systems
• Interpret and process various earnings and deductions, including garnishments, benefits, and retirement contributions

Requirements:

• 3+ years of experience in payroll processing, preferably in a multi-state environment
• Bachelors Degree in Accounting or Finance or experience in a similar field
• Strong working knowledge of federal, state, and local payroll regulations
• Experience with employer account registrations (e.g., state withholding, SUI)
• Experience filing and amending quarterly/annual payroll tax forms (e.g., 941, 940, state equivalents)
• Familiarity with payroll platforms and systems such as ADP, Paychex, Gusto, or similar
• Excellent written and verbal communication skills
• High attention to detail and strong organizational skills
• Ability to manage multiple client accounts and deadlines effectively