Quantum MetricRemote
Senior Customer Success Engineer - West
United States
Full Time
9 hours ago
$120,000 - $150,000 USD
H1B Sponsor
Key skills
JavaScriptDigital analytics solutionsWeb technologiesHTMLCSSProject managementSocial skillsAnalyticsReactVueAngularPerformance OptimizationCommunicationTime ManagementPresentation SkillsCustomer SuccessSales
About this role
Quantum Metric is a leader in digital analytics, helping organizations prioritize customer-centric strategies. The Senior Customer Success Engineer will support a portfolio of clients by managing technical details of their implementation and ensuring their success through innovative solutions.
Responsibilities:
- Adapt quickly to changing priorities and capable of operating in an ever-changing work environment
- Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements
- Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms
Requirements:
- 5+ years of experience developing, implementing, or managing digital solutions
- Experience with web technologies, analytics, front-end development, and best practices for UX/UI
- Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
- Must exhibit proficiency in JavaScript development
- Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
- Expert knowledge of browser developer tools to test scripts & diagnose issues
- Familiarity with the page load lifecycle & techniques for performance optimization
- Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
- Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
- Excellent verbal and written communication skills with exemplary presentation skills
- Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
- 10% travel
- Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred