Customer Success Engineer

WalkMe, an SAP company, is a leader in Digital Adoption Platforms (DAP) that enhances user experience and productivity. The Customer Success Engineer (CSE) will drive customer engagement through consulting, implementation, and enablement services, ensuring tailored solutions for maximum impact and value realization.

Responsibilities:

• Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption
• Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes
• Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices
• Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact
• Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes
• Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows
• Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption
• Monitor customer health, usage, and workflows to proactively drive adoption and value realization
• Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities
• Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity