Customer Activation Manager | Mid-Market

Ramp is building the smart infrastructure for finance teams, automating how over $100B in spend flows for businesses. The Customer Activation Manager will lead the onboarding of new customers, ensuring they understand Ramp's functionality and driving revenue by optimizing the implementation process.

Responsibilities:

• Ensure fast, thorough, and complete onboarding of new Ramp customers by leading and educating new customers on Ramp’s functionality and best practices
• Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
• Work with new customers to deeply understand their current work flow, pain points and obstacles to full rollout. Problem solve alongside customers and Product/Engineering as needed
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Requirements:

• Minimum 5 years of experience in sales, customer success, or product operations experience in a B2B organization
• Exceptional project management and time management skills
• Excellent verbal and written communication skills
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as needed
• Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively
• Proven track record of exceeding quota and/or outperforming key target metrics
• Ability to anticipate customers' needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast paced environment
• Bachelor's degree from an accredited university
• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience with financial services sales
• Experience at a high-growth startup