Operations Manager - Crisis and Transportation

Description

DIVISION: Transportation 

REPORTS TO: Vice President of Educational Services 

SUPERVISES: Fleet Coordinator, Educational Services Coordinator, Drivers, Aides 

EXEMPTION STATUS:  Exempt 

POSITION SUMMARY: At BHA, the Transportation Operations Manager ensures the safety, reliability, and effectiveness of all transportation services. This leader directs drivers, aides, coordinators, and fleet operations while fostering collaboration, compliance, and continuous improvement. The Operations Manager ensures that every mile traveled and every system maintained reflects BHA’s mission and Transportation Core Values.

Grounded in Safety Through Structure, Compassion in Motion, Reliability That Builds Trust, Excellence in Every Detail, Innovation That Drives Us Forward, Teamwork Fuels the Journey, and Advocacy on the Road, this role drives operational excellence while championing safety, professionalism, and care.

This is a safety-sensitive position. Employees must be able to safely perform the essential functions of the job, with or without reasonable accommodation, including maintaining continuous alertness, providing direct supervision, driving individuals served as required, and administering medications as trained

QUALIFICATIONS: 

Education & Experience:

• Bachelor’s Degree in Educational or      Organizational Leadership, Business Management, or a related field is      required OR 4 years of related experience.

· A minimum of 4 years of management experience is preferred, but another combination of experience is required to perform key responsibilities.

Skills & Competencies

• Strong interpersonal and      communication skills.
• Ability to manage and resolve      conflicts effectively.
• Knowledge in vehicle procurement.
• Knowledge of driving safety      measures and fleet management. 
• Knowledge of vehicle maintenance      standards and regulatory compliance.
• Organizational and time management      proficiency.
• Proficiency in Microsoft Office and      fleet tracking software.
• Valid driver’s license and clean      driving record.
• Ability to pass a background check,      drug screen, and physical.
• Strong      commitment to safety, professionalism, and confidentiality.
• Ability to remain calm under      pressure and respond appropriately to unexpected situations.
• Strong attention to detail in      vehicle inspections, documentation, and client support.
• Knowledge of defensive driving      practices and vehicle safety checks.
• Training in crisis de-escalation or      passenger assistance preferred.

Other Requirements

· Must participate in, prior to hire and annually thereafter, a Human Performance Evaluation conducted by a medical provider of the company’s choosing.

· Must pass all required background checks.

· This position is subject to random and annual drug and alcohol testing.

KEY RESPONSIBILITIES:

Safety Through Structure

• Oversee daily transportation      operations to ensure safety protocols are consistently followed.
• Implement and monitor routing,      fleet inspections, and staff training to ensure compliance with regulatory      and organizational standards.
• Conduct audits and establish      structured systems that create predictable, safe environments for students      and staff.

Compassion in Motion

• Lead with empathy when addressing      employee or student needs related to transportation.
• Promote a culture of patience,      care, and respect in interactions with staff, students, and families.
• Ensure vehicles and processes      reflect a welcoming and supportive experience.

Reliability That Builds Trust

• Supervise coordinators, drivers,      aides, and fleet staff to ensure services are consistently delivered on      time.
• Maintain accurate schedules,      performance reviews, and compliance records to ensure operational      dependability.
• Partner with leadership to address      gaps in service delivery and ensure reliability across routes.

Excellence in Every Detail

• Develop policies, procedures, and      training programs that promote operational excellence.
• Maintain oversight of all      compliance documentation, audits, and quality assurance systems.
• Ensure financial stewardship      through accurate tracking of costs, resources, and reporting.
• Collaborate and work with      stakeholders to develop bids for new potential students/routes.
• Assist in developing and managing      the transportation department budget, including forecasting operational      costs and identifying potential funding sources.
• Monitor and manage vehicle      inventory, ensuring proper maintenance and utilization of transportation      resources.
• Ensure protection and management of      company assets, determining the need for additional assets and      coordinating procurement of new vehicles and capital expenses.
• Ensure efficient allocation of      resources—including staff, materials, and technology—to optimize      transportation operations.
• Identify and implement cost-saving      measures without compromising the quality of care.
• Implement strategies to control and      reduce operational costs while maintaining compliance and quality.
• Monitor key financial performance      metrics (cost per client, revenue per client, utilization of authorized      units, staff productivity).
• Monitor and approve building      operational expenditures weekly; prepare and submit monthly summaries to      the Director.
• Responsible, either directly or      indirectly, for filing expense reports and completing time reports in      accordance with company policy.

Innovation That Drives Us Forward

• Introduce and monitor technologies      (GPS, cameras, routing software) that enhance safety and efficiency.
• Identify cost-saving strategies and      process improvements without compromising service quality.
• Research and recommend operational      enhancements that strengthen long-term transportation outcomes.

Teamwork Fuels the Journey

• Foster collaboration among      transportation staff, coordinators, and leadership.
• Host team meetings and trainings to      build shared accountability and open communication.
• Serve as a liaison across BHA      departments to ensure seamless integration of transportation services.

Advocacy on the Road

• Represent BHA’s mission by ensuring      services respect the dignity, inclusion, and needs of all students and      families.
• Partner with agencies and external      stakeholders to advocate for compliance and equitable transportation      services.
• Model professional advocacy in      every decision and interaction tied to transportation.

Other Duties 

• Perform other duties and special      projects to support various organizational initiatives as assigned.
• Responsible, either directly or      indirectly, for filing all expense reports according to company policy.
• Directly or indirectly responsible      for completing time reports on or before the defined due date. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BHA Transportation Core Values

Safety Through Structure   

Compassion in Motion

 Reliability That Builds Trust 

 Excellence in Every Detail 

 Innovation That Drives Us Forward 

 Teamwork Fuels the Journey 

 Advocacy on the Road 

Additional Conditions and Expectations:

• Employees must maintain professionalism,      confidentiality, and effective leadership at all times.
• Employees must adhere to all BHA safety,      financial, and compliance protocols, including accurate documentation and      reporting standards.
• Employees must be able to manage staff,      delegate responsibilities, and maintain accountability across multiple      functions and locations.
• Employees must remain alert, analytical, and      adaptable to changing operational priorities and organizational goals.
• Work may involve periods of high stress or      time-sensitive deadlines related to safety incidents, audits, or financial      reporting.

Fitness for Duty / Medical Evaluation (Job-Related):
BHA may require a job-related fitness-for-duty evaluation consistent with applicable law when there is a reasonable concern that an employee may be unable to safely perform the essential functions of the role (including driving, medication administration, crisis response, and continuous supervision), or as part of return-to-work clearance following certain leaves or incidents.

ACCESS TO PHI: The employee may have access to Protected Health Information (PHI). Employees must always protect the confidentiality of all client information. This includes adhering to all BHA policies and all applicable state and federal regulations regarding Protected Health Information (PHI). Sharing, discussing, or disclosing PHI in any form—verbal, written, electronic, or visual—is strictly prohibited unless explicitly authorized and required for job duties.

EQUAL EMPLOYMENT: Equal Opportunity is and shall be provided for all employees and applicants for employment based on their demonstrated ability and competence without unlawful discrimination based on their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted so as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.

ADA STATEMENT: To perform this job successfully, an individual must be able to satisfactorily perform each essential job duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

ACCOUNTABILITY/IMPACT (Degree of answerability for actions, consequences of errors in judgment, and legal liabilities): Errors in judgment or mistakes could cost the organization loss of revenue, loss of clients, and/or negatively impact KCBHH’s reputation.

Requirements

FULL-TIME BENEFITS

· Medical/Dental/Vision

· OnDemand Pay (get your pay when you need it)

· Health Savings Account (HSA)/Flexible Spending Account (FSA)

· Short/Long Term Disability

· 401K matching

· Additional $100 wellness benefit on top of your regular pay after 90 days!

· Referral bonus and more!

Starting Pay: Our compensation is competitive within the market. The starting rate for this position begins at $65,000 annually, with your final offer based on a combination of your education, relevant experience, and overall qualifications.