Technical Customer Interface Manager

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

Overall responsibilities and duties:

 

The Technical Customer Interface Manager is responsible for managing the technical relationship with customers prior to and during the acquisition phase. This role aligns customer requirements with Forvia’s product strategy, leads technical aspects of the quote process, promotes Forvia’s solutions, and collaborates cross-functionally to drive acquisition success and support regional product strategy.

 

The main missions of the role are:

 

• Act as the primary technical point of contact for the Customer prior to and during the acquisition phase, ensuring alignment between customer needs and Forvia’s product roadmap and capabilities.

 

• Analyze and interpret customer technical specifications, providing guidance to help align them with Forvia’s current and future product offerings.

 

• Communicate customer technical expectations clearly and effectively to internal Innovation and Product Line Engineering teams to support solution development.

 

• Present and promote Forvia’s technical solutions to the Customer, articulating the value proposition and differentiators.

 

• Build and maintain strong, trust-based relationships with key customer technical stakeholders, while gathering market and competitor intelligence to support strategic planning.

 

• Lead the technical portion of the quote process, ensuring all customer requirements are captured and reflected accurately in the quote package.

 

• Coordinate across internal teams (Acquisition Management, Product Line Engineering, Operations, Purchasing) to ensure a cohesive technical response that meets customer cost and performance expectations.

 

• Support the development of the Product Strategy for North America Operations (NAO) by contributing customer insights and market trends.

 

• Drive acquisition strategy execution for NAO, helping to maximize the win rate on targeted business opportunities.

 

Your profile and competencies to succeed

 

Qualifications:

 

Minimum education level:  Bachelor’s degree in Mechanical Engineering or related field.

 

Experience:

 

• At least two years of experience in the automotive industry, with a focus on seating systems or other complex mechanical/electromechanical components.
• Proven track record interfacing directly with OEM customers on technical topics, including during acquisition and product development phases.
• Strong background in product engineering, systems engineering, or technical program management within a Tier 1 supplier environment.
• Hands-on experience leading or supporting RFQs and technical quote packages, in coordination with cross-functional teams.

• Solid understanding of OEM specifications, development processes, and launch requirements for automotive interior systems.

 

Skills & Competencies:

 

• Strong technical understanding of seating systems and customer specification translation.
• Clear, concise communicator with excellent presentation and interpersonal skills.
• Proven ability to build and maintain strong OEM customer relationships.
• Strategic thinker with effective problem-solving and decision-making skills.
• Skilled in leading cross-functional collaboration across Engineering, Sales, and Operations.
• Self-driven, organized, and able to manage multiple priorities independently.

• Familiar with technical content in RFQs.

This position isn't eligible now or in the future for visa sponsorship of any kind

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.  
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. 
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. 
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.  Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) 
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. 
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. 

Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.