Order Management Specialist

Description

At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future.

LOCATION: Rochester, NY

SUMMARY: An Order Management Specialist oversees the entire lifecycle of customer orders, from initiation to delivery, ensuring accuracy, efficiency, and high customer satisfaction. Key duties include processing orders, managing inventory, coordinating with logistics, and resolving customer demands.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Order Processing: Enter, track, and process customer orders accurately into AS400/Radius systems.
• Customer Communication: Serve as a primary point of contact for order status, inquiries, and issue resolution.
• Coordination: Collaborate with logistics, sales, manufacturing, and warehouse teams to ensure timely delivery.
• Inventory & Logistics: Monitor stock levels and manage returns, exchanges, or damages.
• Reporting: Generate reports, monitor metrics, and analyze order trends.
• Other Duties as Assigned

Requirements

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent is required; Bachelor’s degree in business or logistics is preferred; and one to three years related experience and/or training in customer service, logistics or data entry; or equivalent combination of education and experience.

• Technical Skills – Proficiency in ERP systems (e.g. AS400, Radius, Work Front, Power BI) and MS Office (especially Excel).
• Soft Skills – Strong attention to detail, multitasking abilities, and excellent communication skills.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to communicate with cross-functional teams. 

MATHEMATICAL SKILLS 

Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, and talk or hear. 

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at: talentacquisition@americanpackaging.com.