Director-Readiness Integration Office

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the GMNS Product Team

The GMNS Product team is at the heart of American Express. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers. 

The Partner & Product Enablement (PPE) team within GMNS Product act as the custodians of the American Express Network, assuring all customers that are connected to it and all products & capabilities that sit upon comply with our American Express standards. PPE operationalizes the end-to-end lifecycle of all customers and products— from setup through deployment – placing them at the forefront of enabling innovative new products with our customers and growing American Express’ welcomed acceptance globally.

About the Role

The newly created role of Director, Readiness Integration Office is an exciting opportunity to establish and lead a centralized readiness team within PPE. This role will serve as the central hub partnering with cross-functional stakeholders to drive outcomes and prioritization, ensuring PPE is consistently prepared to support evolving processes, requirements, policies, specifications, and industry mandates across the American Express Network. The Director will lead a newly created Readiness Integration Office encompassing Operational Readiness, Test Case Management, Central Process Management, PMO, and Strategic Planning, while owning global process governance, documentation, training, and PMO support for critical initiatives. 

Key Responsibilities

• Establish and lead the Readiness Integration Office (RIO) as a centralized operations readiness center of excellence within Partner & Product Enablement (PPE), defining the operating model, governance, and success metrics.
• Serve as the primary cross‑functional readiness hub, partnering with stakeholders across product, technology, operations, risk, compliance, and other teams to drive alignment, prioritization, and delivery of readiness outcomes.
• Ensure PPE is consistently prepared to support evolving processes, policies, specifications, and industry mandates, proactively assessing operational impacts and readiness requirements.
• Own and govern global process standards, including process creation, documentation, maintenance, and training, to drive consistency, scalability, and operational excellence across regions and teams.
• Provide PMO leadership and oversight for critical, enterprise‑scale initiatives, establishing standardized intake, planning, tracking, and reporting to ensure effective execution and transparency.
• Lead and integrate the five core functional areas within the Readiness Integration Office: Operational Readiness, Test Case Management, Central Process Management, PMO, and Strategic Planning, ensuring they operate cohesively and efficiently.
• Develop and mentor a high‑performing leadership team, fostering a culture of accountability, collaboration, continuous improvement, and strong execution.
• Embed readiness capabilities across the end‑to‑end product and partner lifecycle, enabling scalable support for innovation and growth across the American Express Network.

Qualifications

• Senior leadership experience building and leading centralized readiness, operations, or center‑of‑excellence functions. 
• Demonstrated ability to partner effectively with cross‑functional stakeholders to drive prioritization and outcomes.
• Strong expertise in global process governance, documentation standards, and training frameworks. 
• Proven PMO leadership experience supporting complex, enterprise‑scale initiatives. 
• Experience managing intake processes and ensuring operational and tool readiness in highly regulated or mandate‑driven environments. 
• Proven ability to lead cross-functional teams and influence without direct authority.
• Excellent written and verbal communication skills, including executive-level reporting
• Proven People Leader who values coaching, development, and building a strong team culture.

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.