Director of Operations

Description

Director of Operations

Location: Bowling Green, KY

Salary Range: $90,000 – $110,000 + 10% Performance Bonus

About Bluegrass Supply Chain

Bluegrass Supply Chain provides a comprehensive suite of value-added warehousing services and transportation management solutions designed to enhance operational efficiency. By expanding capacity and capabilities, reducing touchpoints and travel time, and improving on-time performance, Bluegrass enables customers to focus on their core business while remaining competitive in the marketplace.

Learn more at www.bsc3pl.com

Position Summary

The Director of Operations reports directly to the Chief Operations Officer and provides strategic and operational leadership across multiple facilities and/or customer-based business units.

This role is responsible for driving overall operational performance, ensuring processes are efficient, scalable, and aligned with Bluegrass Supply Chain’s strategic objectives. The Director plays a critical role in operational excellence, customer satisfaction, financial performance, and team member engagement.

Why Join Bluegrass Supply Chain?

This is an opportunity to shape and scale multi-site operations within a growing 3PL organization. The Director of Operations will play a pivotal role in driving operational excellence, strengthening customer partnerships, and developing high-performing teams.

Requirements

Strategic & Operational Leadership

• Provide leadership oversight across multiple locations or business units, ensuring consistent execution of company standards and objectives. 
• Serve as a key liaison between operational teams and senior leadership, clearly communicating performance metrics, risks, and improvement opportunities. 
• Drive alignment between operations strategy and company growth objectives. 
• Operational Excellence & Process Optimization
• Establish and monitor quality control and performance management systems. 
• Evaluate operational workflows to improve efficiency, cost control, safety, and service quality. 
• Lead continuous improvement initiatives and process optimization efforts. 
• Identify operational risks and implement mitigation and contingency strategies. 

Customer & Service Excellence

• Maintain a strong customer-centric focus, ensuring operations align with service-level agreements and customer expectations. 
• Proactively solicit customer feedback and drive service improvements. 

Financial & Resource Management

• Oversee labor planning, workforce optimization, and resource allocation. 
• Manage equipment, materials, and operational assets to ensure optimal utilization. 
• Contribute to budgeting, forecasting, and capital planning initiatives. 

Team Member Experience (TMX) & Leadership Development

• Foster a culture of accountability, collaboration, and continuous improvement. 
• Coach and develop operational leaders and high-potential talent. 
• Support professional development and succession planning efforts. 

Technology & Innovation

• Evaluate and implement technology solutions, including WMS enhancements and automation tools. 
• Improve productivity, accuracy, and scalability through systems optimization. 
• Act as a role model for Bluegrass Supply Chain’s core values and leadership principles. 
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Business, Operations Management, Supply Chain, or related field required 
• MBA or other Masters degree in logistics, supply chain, etc., strongly preferred 
• Minimum of 10 years of progressive operations leadership experience, preferably within a 3PL or warehousing environment 
• Hands-on experience with Warehouse Management Systems (WMS) 
• Advanced proficiency in Microsoft Office (Excel, Outlook, PowerPoint) 
• Strong interpersonal, communication, and executive presentation skills 
• Demonstrated expertise in strategic problem-solving, project management, and process improvement 
• Proven leadership, negotiation, and change management capabilities

Equal Employment Opportunity

Bluegrass Supply Chain is proud to be an Equal Employment Opportunity employer. We consider all qualified applicants without regard to age, race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.